Originally Posted by Unregistered

Hi,
I am Dhanaji Chavan, I sent my complaint regarding receiving a bill even after disconnecting the number to customer care with all my account details & then I received another bill for a different account number.
I request customer care to plaese read the mails before replying them.
I have never seen such a poor service anywhere else yet. If anybody representing Tata Photon Service is out there I would like to speak with him as I have a list of complaints which I wont be able to list down here.
Thank you

Dear Mr. Dhanaji,

Greetings from Tata Indicom!

We would like to inform you that, we have registered a complaint vide docket number 266373177. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

I purchased my tata photon plus card last week. The speed is shockingly poor, gets disconnected frequently. I have spent for that 5-6 hours with the customer care and they have been trying to shove it under the carpet by claiming its a hardware problem which is ridiculous because it's terrible in my laptop as well as desktop. Moreover i'd used reliance data card and it was working fine earlier. They actually closed my complaint without addressing it and now I keep calling them, they give some random assurances and nothing happens. Its been my most frustrating experience ever with a consumer product

Photon number: 9243366905
A/C number: 909051890
Vishal Chaturvedi

Originally Posted by vishalc2005

I purchased my tata photon plus card last week. The speed is shockingly poor, gets disconnected frequently. I have spent for that 5-6 hours with the customer care and they have been trying to shove it under the carpet by claiming its a hardware problem which is ridiculous because it's terrible in my laptop as well as desktop. Moreover i'd used reliance data card and it was working fine earlier. They actually closed my complaint without addressing it and now I keep calling them, they give some random assurances and nothing happens. Its been my most frustrating experience ever with a consumer product

Photon number: 9243366905
A/C number: 909051890
Vishal Chaturvedi

Dear Mr. Vishal,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 266922387. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by vishalc2005

I purchased my tata photon plus card last week. The speed is shockingly poor, gets disconnected frequently. I have spent for that 5-6 hours with the customer care and they have been trying to shove it under the carpet by claiming its a hardware problem which is ridiculous because it's terrible in my laptop as well as desktop. Moreover i'd used reliance data card and it was working fine earlier. They actually closed my complaint without addressing it and now I keep calling them, they give some random assurances and nothing happens. Its been my most frustrating experience ever with a consumer product

Photon number: 9243366905
A/C number: 909051890
Vishal Chaturvedi

Dear Mr. Vishal,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 266922387. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

hi iam bishnu sarakar from ghy i have purchase tata photon connection last month 950/- rental i am working at lanka -assam but here network problem is their i am unable to access my net connection so for that i have try to call customer care as well as nodal officer Mr.Anshuman Barbora he is not pickup the phone i call him so many times.
now i want to quit this net connection today itself and kick out mr.A.Barbora (Nodal officer).
plz kick him out he is not fit for nodal offcier -he wasting the company money n time .
plz do the need ful


thanks
Bishnu sarkar
Guwahati-Assam

Originally Posted by vishalc2005

I purchased my tata photon plus card last week. The speed is shockingly poor, gets disconnected frequently. I have spent for that 5-6 hours with the customer care and they have been trying to shove it under the carpet by claiming its a hardware problem which is ridiculous because it's terrible in my laptop as well as desktop. Moreover i'd used reliance data card and it was working fine earlier. They actually closed my complaint without addressing it and now I keep calling them, they give some random assurances and nothing happens. Its been my most frustrating experience ever with a consumer product

Photon number: 9243366905
A/C number: 909051890
Vishal Chaturvedi

Dear Customer,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by bishnu sarkar

hi iam bishnu sarakar from ghy i have purchase tata photon connection last month 950/- rental i am working at lanka -assam but here network problem is their i am unable to access my net connection so for that i have try to call customer care as well as nodal officer Mr.Anshuman Barbora he is not pickup the phone i call him so many times.
now i want to quit this net connection today itself and kick out mr.A.Barbora (Nodal officer).
plz kick him out he is not fit for nodal offcier -he wasting the company money n time .
plz do the need ful


thanks
Bishnu sarkar
Guwahati-Assam

Dear Mr. Bishnu,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

Hi Sir,
my photon plus number is - 9205015433 , ARJUN SINGH, JAMMU
when i call to customer care they told me that pay your photon bill till 22/02/2011 either face a panelty of rs - 50,
then i told them please send me th ebill they told me that you submit RS - 350 either late fee of Rs- 50
They told me that IF YOU WAIT FOR THE BILL THEN GIVE THE PANELTY
ALTERNATE NUMBER - 9622110310

Dear Mr. Arun,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team verified all the records and billing adjustment has been done on 30-MAY-2011 18:18:25.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Hi,

I got Tata Photon Plus from the eprson stitting in IBM and thinking that Tata can never cheat a corporate customer, didn't give much thought before purchasing for it.
The problem started as soon as I installed it. The Speed is so slow that even gmail doesn't open in Standard mode. It has to be opened in HTML mode. I called up customer care and that person seemed to know nothing apart from clearing cookies and deleting temporary files even though I was using a Brand New laptop with 4GB RAM. He did a Speed Test and acknowledged that it was very slow.
He took down the request for sending a network engineer to our home.
The N/W engineer came to our home and checked his gmail,facebook and said yeah the connection was slow and he has sent email to concerned department.
He also told us they do promise 3.1 Mbps but that is maximum and least 256 kbps which is the current speed. So can't do much about it and he left.
Since then noone has contacted me and the speed is horrible as ever.

I wrote an email to customer Care and called up the Nodal Officer but as expected the automated voice said she is busy assisting other customers so many times and could never get trough to talk to her.

I wonder if you behave like this witha person who takes corporate connection, what would be the Plight of people taking normal connection.

I'm going to find a legal way to get my refund and I'm not paying the bill for the Service which I cannot use.I can't even access Office apps,so how the hell do you guys advertise that Tata customers can work from home.

I'm also communicating this to my HR and colleagues so that they don't allow such service providers to be the corporate partners

Thanks
Mohit
Photon Number 9243500589
Cell No : 9880631316

Originally Posted by mohitbindroo

Hi,

I got Tata Photon Plus from the eprson stitting in IBM and thinking that Tata can never cheat a corporate customer, didn't give much thought before purchasing for it.
The problem started as soon as I installed it. The Speed is so slow that even gmail doesn't open in Standard mode. It has to be opened in HTML mode. I called up customer care and that person seemed to know nothing apart from clearing cookies and deleting temporary files even though I was using a Brand New laptop with 4GB RAM. He did a Speed Test and acknowledged that it was very slow.
He took down the request for sending a network engineer to our home.
The N/W engineer came to our home and checked his gmail,facebook and said yeah the connection was slow and he has sent email to concerned department.
He also told us they do promise 3.1 Mbps but that is maximum and least 256 kbps which is the current speed. So can't do much about it and he left.
Since then noone has contacted me and the speed is horrible as ever.

I wrote an email to customer Care and called up the Nodal Officer but as expected the automated voice said she is busy assisting other customers so many times and could never get trough to talk to her.

I wonder if you behave like this witha person who takes corporate connection, what would be the Plight of people taking normal connection.

I'm going to find a legal way to get my refund and I'm not paying the bill for the Service which I cannot use.I can't even access Office apps,so how the hell do you guys advertise that Tata customers can work from home.

I'm also communicating this to my HR and colleagues so that they don't allow such service providers to be the corporate partners

Thanks
Mohit
Photon Number 9243500589
Cell No : 9880631316

Dear Mr. Mohit,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Hello, this is kishore chakraborty. i am photon plus prepaid user. My device has been disconnected since 19th march. where as i am in the recharge period. i recharge my device on 6th march for 1 month with Rs 700, 1GB unlimited recharge plan. After while i called to customer care and they said that your number has been migrated to postpaid. without my intimation i dont know how its possible?? i called again, then they said your number is not invalid. no data is showing, this is not prepaid nor postpaid. They tell me to go to the hub. I went, and the hub Guy said that we are unable to find the problem, you called to the nodal office. I called there, now from nodal office they said, your number is invalid now, please mail at the Nodal mail ID. I mailed, but no response getting. customer care once said me to resubmit my documents. I submit for 2 times. but no response still. where as from tata docomo, 2 times 2 guys called me to take new offers. My device is invalid for this long time and i will take offers?? is this a joke. I am a customer for tata photon for long time, and i have never complained against. I am very happy with my device from beginning. But whatever happened with me in this days, i am so much embarresed, that if you connect my line, the first thing i will do is to terminate my line. Tata Photon is the Worst connetion ever. i am totally fade up. while the guys called me for the offers i escalate my problem to them and they said we will revert your problem and in 48 hours you will get a call from hour side. but 7days going on, no call from Tata Photon. You dont have to connect my line, whatever i am suffered i cant explain. Please do a favor, disconnect my line as soon as possible, and i am ready to through my device outside the window. And also insist my friends to leave Tata Photon Plus...........

Regards
Kishore Chakraborty
Tata Photon Number - 9230748971
Mobile - 9038586002

Hi Kishore Chakraborty,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Hello. My name is ajay. and i using my tata proton+ since 1.5 year.... and i changed the plan i'm just getting only 20kbps speed. My plan was 1000 rs. (5gb with 3.1mbps and after that low speed).. but never get 5gb free...
I complain in customer care , and they said they ll send their agent to check ye problem.. its been 20 days no one come yet....

and now i want to file a complain against TATA proton...
My proton no. is 9251406194 And my email id is ajay.rathore37@gmail.com

Originally Posted by Unregistered

Hello. My name is ajay. and i using my tata proton+ since 1.5 year.... and i changed the plan i'm just getting only 20kbps speed. My plan was 1000 rs. (5gb with 3.1mbps and after that low speed).. but never get 5gb free...
I complain in customer care , and they said they ll send their agent to check ye problem.. its been 20 days no one come yet....

and now i want to file a complain against TATA proton...
My proton no. is 9251406194 And my email id is ajay.rathore37@gmail.com

Dear Mr. Ajay,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the screenshot of the speed for your device to the given below e-mail id, which will assist us in doing the needful.

Further, we request you to test your device speed from the below sites.
www.speedtest.com, www.testmyspeed.com.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.