To,

The Consumer Disputes Redressal Commission,
Chandigarh.

Subject: Spice mobile handset got dead within a month of purchase and no service given.

Dear Sir,

This is to bring into your knowledge that my newly purchased Spice mobile handset got DEAD within one month of purchase and when I have submitted it to Spice service center for repair, they are not confirming on the date when i'll receive my handset back. Pls find the mentioned below details of this case...

Company Name: Spice Mobiles
Model Number: Spice QT-56 - 9100
IMEI Number: 910060900588354
Date of purchase: 26-July-10
Dealer Name: Anmol Watches, SCO-1043, Se-22-B, Chandigarh.
Complaint reported to Dealer: 21-Aug-10

Spice service center: Cyber Electronics, SCO-170, Sec-38-D, Chandigarh
Handset Received by service center: 26-Aug-10
Workorder Number: SCD320210800531
Problem description: HANDSET DEAD
Return date given: 31-Aug-10

Since this return date 31-Aug-10 given by the service center, I have visited five times there but cudnt get my handset repaired and back. Earlier I was told that some board need to be replaced by the company which is taking time and today I am again told that your complete handset will be changed and new might take more time.

This is very embarrassing and infuriating for a consumer whose newly purchased handset got dead within a month and moreover not getting any supportive service by the company. Today only I have visited the service center again and asked me to wait for another one week.

I need your kind support in this case. Also would request you to suggest the way ahead, how I can lawsuit these people for their bad services and poor quality products.

Thanking you,

Best regards,
Ajay Yadav
Chandigarh
Ph: 9803199305


-------------------------------------------------------------------------------------------------------------------

For your ref. mentioned below is the communication done by me with SPICE CARE on mail:



--- On Tue, 9/21/10, Ajay Yadav <ydvajay@yahoo.com> wrote:

From: Ajay Yadav <ydvajay@yahoo.com>
Subject: Fw: Spice Mobile-Poor Qulity Product & No Services
To: contactus@spicemobile.in, product@spicemobile.in
Cc: customercare@spicemobile.in
Date: Tuesday, September 21, 2010, 12:35 PM


Team,

This is very disappointing that no revertal received yet from your side on mentioned below case.

I definitely will take up this now with consumer court.


Ajay Yadav


--- On Sat, 9/18/10, Ajay Yadav <ydvajay@yahoo.com> wrote:

From: Ajay Yadav <ydvajay@yahoo.com>
Subject: Spice Mobile-Poor Qulity Product & No Services
To: contactus@spicemobile.in, product@spicemobile.in
Cc: customercare@spicemobile.in
Date: Saturday, September 18, 2010, 4:23 PM


Hi,


This is to bring into your knowledge that my newly purchased Spice mobile handset got DEAD within one month of purchase and when I have submitted it to Spice service center for repair, they are not confirming on the date when i'll receive my handset back. Mentioned below are the details of this case...



Company Name: Spice Mobiles

Model Number: Spice QT-56 - 9100

IMEI Number: 910060900588354

Date of purchase: 26-July-10

Dealer Name: Anmol Watches, SCO-1043, Se-22-B, Chandigarh.

Complaint reported to Dealer: 21-Aug-10



Spice service center: Cyber Electronics, SCO-170, Sec-38-D, Chandigarh

Handset Received by service center: 26-Aug-10

Workorder Number: SCD320210800531

Problem description: HANDSET DEAD

Return date given: 31-Aug-10



Since this return date 31-Aug-10 given by the service center, I have visited five times there but cudnt get my handset repaired and back. Earlier I was told that some board need to be replaced by the company which is taking time and today I am again told that your complete handset will be changed and new might take more time.



This is very embarrassing and infuriating for a consumer whose newly purchased handset got dead within a month and moreover not getting any supportive service by the company. Today only I have visited the service center again and they asked me to wait for another one week. This is first time I deviated from brands like Nokia and badly struck. With such services Spice can never be a brand leader in market and can never win customer satisfection.


If possible support and take some action against your reginal team in Chandigarh on this case.


Early response would be appreciable.


BR/Ajay Yadav

Chandigarh

Ph: 9803199305