This is a discussion on SONY INDIA SERVICE is WORST within the Product And Services forums, part of the Miscellaneous category; Dear Sir, I am facing following problem with my SONY Bravia LCD (Sony-KLV-32V550A) from 8th AUG'10 request number : 5752419 ...
I am facing following problem with my SONY Bravia LCD (Sony-KLV-32V550A) from 8th AUG'10 request number : 5752419 :
The service by SONY INDIA is provided is so bad that Problem got worse even after the LCD had been repaired by SONY Service 2 times,and still the problem exits.(Find these photos attached along with this mail of the Problem,being faced.)
The Irony is that the LCD is still under warranty and the LCD panel has been replaced 2 times, but still problem exists.
1. On 8th AUG'10 I noticed Red Vertical line is appearing in middle of LCD screen of TV.
I logged a call with Call request number : 5752419 . on Sunday (8th Aug'2010).
2. After repeated calls by Me and the Seller(CROMA Store) Service center guys came and took away TV with them and said its a problem with LCD Panel so it needs to be replced..
3. Then after 2 weeks LCD TV returned to me saying that the problem (Red vertical line in Center) is resolved.But when TV is being switched on by the SONY employee at its still in faulty condition, the exception is that now RED vertical line was on right side of screen and not in center. I again returned back the TV.
4. After 1 month from my complaint i.e. on 9th SEP'10, LCD TV was being sent to me , but on the very next day,it again malfunctioned, but now its worst than previous. Now there is BLACK STRIPE (1 inch wide) is coming in the middle of LCD screen even after its being repaired 2times as per Sony Service.
5. So SONY India Service took away my LCD TV to repair 2 times and returned back to me with Bigger problems without solving the problem.
I bought the TV from Croma,Indirapuram ,Ghaziabad on 24 SEP'2009, it warranty is finishing on 23 SEP'10.SO I am worried more than before.
6. No body listen to my complains/phone calls at the service center. In My case its SONY Service Authorized Center(Digital Rainbows,Ghaziabad), which returned me TV with Bigger problem instead of giving me the solution even in 2 attempts.
7. I want this to be resolved (TV should be Replaced or repaired)ASAP and an Extended warranty(1 year) should be given to me as customer.
Please let me know if any further information is required and try to resolve my problem as soon as possible.
There is no use of mailing your concern to firstname.lastname@example.org OR email@example.com .
This is very Bad and annoying , and As it is complete harassment for me as Loyal SONY customer which may lead me to take further LEGAL action as a consumer if my problem has not been resolved ASAP.
Thanks & Regards,
Gurtej Pal Singh