One of our customers Mr. Mahtab Khan has raised a concern regarding delivery of his order of Panasonic Home theater on his blog posted on 13th September 2010.
He had ordered for a Panasonic Home theater with a commitment of delivery in 10 working days.
The product has been shipped by our vendor M/s Alpha Radios through overnite courier vide airwaybill number on 800916136 on 3th September 2010 .
The courier partner Overnite were unable to deliver his order and customer
had to follow up with HomeShop18 for delivery of the order .
We have taken the matter strongly with the vendor and nominated courier partner and refunded the order value back to his credit card through which the transaction was done.
This incidence is just as an exception and not a standard of service quality we strive to achieve for our valued customers.
Customer Services - HomeShop18