Originally Posted by Unregistered

hi , my self sukhvinder singh, this is regarding of withdraw money i had tried through my ICICI debit card from HDFC ATM shivaji vihar for Rs. 1000/- on 4/09/10 at 18:00pm twice time. but it shown time out and i didn't get any receipt or cash. When i checked my ICICI saving account it shown deduction of Rs. 2000/-. I have called to customer care but not response due to holiday and off duty time. So please help me my money get back. I already made a written complaint in register that having guard.

Sukhvinder Singh
129, Ground Floor DDA flats.
Shivaj ji enclave
Rajouri Garden
Ph -9873991560

Dear Mr Singh,

We are sorry for the inconvenience you have had to face. Please follow the below process for claiming the funds:

1. Submit a complaint /dispute letter with the issuing bank ICICI branch where you hold the savings bank account.
2. The issuing Bank will then raise a charge back dispute / query on us (HDFC BANK) seeking the disputed transaction status.
3. If the transaction stands invalid as per your claim, the funds will be returned to the issuing bank, which would be credited to your account by your respective bank.

Assuring you of our best services always.

Regards, Customer Assistance, HDFC Bank