the first CROMA laptop did not work from day 1. So Croma staff had to give me a free replacement (after a hectic follow up). i thank them for the same. But the new laptop also malfunctioned right from day 1. It did not start - all in front of the store personnel. Croma claims to have a Blue tooth installed in these laptops - which is incorrect as there is no blue tooth device. I have lost my important email data while doing a changeover from one laptop to other. They offered me a replacement ACER laptop - but can you believe this - that laptop DID NOT START. And since they had only one piece they asked me to return back in a day or two. Already they wasted my 4 hours and than they want me to go back!!!! Please beware in shopping from CROMA. Try buying only good brands and see the price tag properly, not to get lured by false discount claims.

I recently purchased a Print Scan Copy Fax from Croma at Mount Road, Chennai. They were supposed to send a rep to install it the next day which never happened. However since I had already installed it on my own, I did not bother about it. I again went and bought a 42" Full HD LCD from Croma at Anna Nagar, Chennai. The staff including the Store Manager were overtly courteous and spent alomost one hour with me including baby-sitting for my kid so that I could concentrate on choosing the TV. But it was only till I bought the item. The next day I kept calling the Centre about the delivery and installation. They couldn't care less. The entire day, they kept making false promises of installation. When I wanted to speak to the Store Manager, they would not put me through to him (I suppose they think he is too big to speak to a customer). I was told six times over six hours that he would call back in five minutes which never happened. Finally after a lot of heated exchanges, the TV was delivered in the evening - without the original packing (wrapped in a sheet of bubble paper!), full of dust all over, the wall and stand mounting screws were missing and without remote batteries! Installation, which was to be done by the Philips company reps, was not even tied up. Even a street corner grey market dealer would have made the deal more presentable. It's a shame when big stores like this take their customers for granted and no one from the huge staff bothers to check the condition of the item before delivery. I am not complaing about the lack of follow-up on their part - They are light years away from it!