Originally Posted by mukesh200

Sir,
I am Mukesh singh i used tata photon plus for internet in month july tata photon make bill 3400 about.i take HSIA 5GB@950 Plan + 10 GB night @ 200 ,the data upload and download is 8113MB they charge for this (8113-5120=2993) 2993*0.5=1496.5 money extra ie Rs. 2446.5

when i complaint they say that in night do not log out after 11.00 pm but i try this pack after 11.00 pm with new login so please tell me what can i do

Dear Customer,

Greetings from Tata Indicom!

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your Tata Indicom connection details in your original complaint.

Please do write to us at customer.care@tatatel.co.in, with your Tata Indicom connection details along with the contact number.

We assure you that we are committed to resolving the issue to your satisfaction.

Thanks and Regards
Customer Care
Tata Indicom.

I, Vinay Sharma(9911563396), bought this photon + device last month with 1GB per month plan for Rs.4000 Advance Rental for 6 months. I was told that I would not get any bill till first six months. But a couple of days back I received a bill of Rs.1300 for this device. On calling the customer care they told that you have used 1.5GB over the limit that is why this bill is sent.
I would like to know how is this possible, and if this was the case then why not I was shown any details on the Tata Indicom website>myAccount>>current Usage details. I tried it at least ten times it always shows "No Records Found". Please clarify how I would come to know my usage details.
This bill is incorrect; I would not pay this bill unless this clarification is given to me. Also, in case I do not receive any clarification about the same within 2-3 days, I would then have to file a complaint in Consumer court regarding the same. I am herewith attaching a screen shot of that screen which still (till today) says "No Records Found". Waiting for a reply as soon as possible.

Originally Posted by vinaysharma

I, Vinay Sharma(9911563396), bought this photon + device last month with 1GB per month plan for Rs.4000 Advance Rental for 6 months. I was told that I would not get any bill till first six months. But a couple of days back I received a bill of Rs.1300 for this device. On calling the customer care they told that you have used 1.5GB over the limit that is why this bill is sent.
I would like to know how is this possible, and if this was the case then why not I was shown any details on the Tata Indicom website>myAccount>>current Usage details. I tried it at least ten times it always shows "No Records Found". Please clarify how I would come to know my usage details.
This bill is incorrect; I would not pay this bill unless this clarification is given to me. Also, in case I do not receive any clarification about the same within 2-3 days, I would then have to file a complaint in Consumer court regarding the same. I am herewith attaching a screen shot of that screen which still (till today) says "No Records Found". Waiting for a reply as soon as possible.

Dear Mr.Vinay

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We are unable to contact you on the given alternate number, hence, request you to kindly provide us your Tata Indicom connection details, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Kindly conider this extreamly urgent i have not received the bills from Aug 2010 and my payment details so far.Kindly do the needful.

I am Mukesh singh i used tata photon plus for internet in month july tata photon make bill 3400 about.i take HSIA 5GB@950 Plan + 10 GB night @ 200 ,the data upload and download is 8113MB they charge for this (8113-5120=2993) 2993*0.5=1496.5 money extra ie Rs. 2446.5




MYSELF HARPREET ..I HV A SIMILAR COMPLAINT REGARDING MA BILL...I DUN WANT TO GET THS AGAIN..OR ELSE I HV TO CHANGE MA MODEM//..MA NUMBER 4 THE CONNECTION IS 9216601018

Originally Posted by Unregistered

I am Mukesh singh i used tata photon plus for internet in month july tata photon make bill 3400 about.i take HSIA 5GB@950 Plan + 10 GB night @ 200 ,the data upload and download is 8113MB they charge for this (8113-5120=2993) 2993*0.5=1496.5 money extra ie Rs. 2446.5




MYSELF HARPREET ..I HV A SIMILAR COMPLAINT REGARDING MA BILL...I DUN WANT TO GET THS AGAIN..OR ELSE I HV TO CHANGE MA MODEM//..MA NUMBER 4 THE CONNECTION IS 9216601018

Dear Mr. Harpreet,

Greetings from Tata Indicom!

We would like to inform you that, we have registered a complaint vide docket number 265359265. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Tata Indicom Customercare

Dear Mr. Harpreet,

Greetings from Tata Indicom!

We would like to inform you that, we have registered a complaint vide docket number 265359265. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Mr. Harpeet,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, our concerned team tried to contact you but unable to establish the contact, however, we request you to provide your other alternate number to get in touch with you for doing needful.kindly provied another alternatr number to get in touch with you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Mr.Harpeet,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Hence, we would like to inform you that our concern team tryed to established for your alternate number,kindly provied another number to get touch with you.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

Kindly conider this extreamly urgent i have not received the bills from Aug 2010 and my payment details so far.Kindly do the needful.

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 265889597. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

Kindly conider this extreamly urgent i have not received the bills from Aug 2010 and my payment details so far.Kindly do the needful.

Dear Customer,

Greetings from Tata Indicom!

We would like to inform you that, our concerned department spoke to you and updated the resolution.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Sir,
I am suvendu samantaray i used tata photon plus for internet no-9266603364 in month March . I have not received any hard copy of my bill although I have called several times to your coustomer care they assured me to sent the bill through my billing address & also by my mail ID i'e: suvendu_samantray@yahoo.co.in.


pls do the needfull.




thanks &regards
suvendu samantaray

Sir, I am Kani Patrick Vetrivel,residing at 28-B,Kannappa Nagar,3RD Cross Street,Srinivasapuram,Thiruvanmiyur,Chennai 600041.I havent received any hardcopy bills since July 2011.Your customer care people calls and gets the payments from me since then. In spite of my informing them that they have to send me hardcopy everytimes . I want my bills for my side payment.
Kindly revert me from this problem. everytime your people will say that they will rectify this problem and inspite of my refusal to pay they still havent send me the bills.
Kindly do the needful

Sir my Photon no is 9246850471. Please provide moth wise invoice for easly deposit the payment and so easly to claiming to me in our organisation.
Thanking you
Sanjeev Kumar
Rallis India ltd
9414093157
TATA Photon no - 9246850471

Hi Rallis,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards,
Customer Care
Tata DOCOMO.