ORDER CANCELLED & ORDER AMOUNT NOT REFUNDED EVEN AFTER 70 DAYS FROM 'naaptol.com'
This is a discussion on ORDER CANCELLED & ORDER AMOUNT NOT REFUNDED EVEN AFTER 70 DAYS FROM 'naaptol.com' within the Product And Services forums, part of the Miscellaneous category; Respected sir, i'm ANKIT KAPADIYA from surat-gujarat.i have ordered CAR MULTIMEDIA PLAYER from naaptol.com. i got that product at my ...
- 08-24-2010, 11:43 AM #1
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ORDER CANCELLED & ORDER AMOUNT NOT REFUNDED EVEN AFTER 70 DAYS FROM 'naaptol.com' 
Respected sir,
i'm ANKIT KAPADIYA from surat-gujarat.i have ordered CAR MULTIMEDIA PLAYER from naaptol.com. i got that product at my deliverd addres at 09\06\2010 & i pay the cash 1500 Rs. [product charge] + 200 Rs. [shipping charge] = Total paid Amount 1700 Rs. through 'cash on delivery option'.but i send back this product next day via BLUE DART courier because they sent me a defective pieace. this is the document of the i dispatched the car multimedia player via BLUE DART courier at 11\06\2010. it's AWB NO. is 12871468153 & i send the POD copy & SHIPPER'S copy via FAX & E-mail [support@naaptol.com & replynaaptol@naaptol.com]at 15\06\2010. my order no. is 468160. i complained lots of time regarding my refund amount on naaptol custmour care no. my complain no. is 180583 but no reply from them. already i have charged for contacting them more than 500 RS. naaptol call center no.is 09223516148 & 09223526148
please help me for solve this case
pl's reply me on mobile no.9227443323 or via email[kapadiyaankit@yahoo.com] i'm waiting for it
- 05-09-2012, 03:23 PM #2vipleelak@gmail.com Guest
Dear sir / madam,
i am leelavathi.K, from Bangalore.
My order no's : 548997389 and 548859481 (Deccans Special Combo) and (Kundan Multicoloured Necklace)
I get to be cancelled my order because i have a Money problem
please do the needful.
- 08-01-2012, 02:32 PM #3
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hi
did you receive your money back?
I am also a naaptol customer, waiting from last 50 days for refund from naaptol.
I hope they are not cheating customers...
Please reply this post..
- 08-01-2012, 03:45 PM #4
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- Sep 2011
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Response to Order # 3782600 Dear Customer,
We were trying to reach you on:8108387866, but at that time you were not contactable.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint Id 3021192 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.
You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
- 08-08-2012, 12:28 PM #5
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Response to Order # 3782600 Dear Heena,
We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.
Cheque Favoring : Heena Laxmidas Bhanushali Amount : 1699.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.
Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.
Request your patience in the interim.
Thanks & regards,
customer care
naaptol online shopping pvt.Ltd.
- 08-08-2012, 12:42 PM #6alekh007 Guest
Damaged Product from Naaptol Ordered one microwave oven 17/07/12..and got it in damaged condition 31/07/12..registered a complaint with naaptol...want somebody to pick it up from my place..since product is very heavy and big..I cannot carry it to any courier counter to send it back...I stay in kandivali (east) 400101, mumbai..there is no courier service available.
(order no 4439217)
- 08-11-2012, 10:47 AM #7
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Response to Order # 4439217 Dear Aalekh,
We are sorry to note that the item that you have purchased through the order no-4439217 & as per our telephonic conversion you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.
Your complaint Id 3306163& we have escalated this case to concerned team and awaiting a revert on the same.We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
- 08-16-2012, 03:47 PM #8gowri Guest
cancel my order Dear sir / madam,
i am gowrivelusamy, from pollachi
My order no : 4689814 (Eureka Forbes Trendy Nano)
I get to be cancelled my order because i have a Money problem
please do the needful.
- 08-18-2012, 02:09 PM #9
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Response to Order # 4689814 Dear Customer,
As per your request your order has been cancelled.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
- 09-03-2012, 03:29 PM #10
Senior Member
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- Sep 2011
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- 649
Response to Order # 3782600 Dear Heena,
As per our telephonic conversation, you said that you have received refund amount cheque of 1699.00 against the order no:3782600 & further you do not have any complain against Naaptol.
In addition, we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us.
Thanks & Regards,
Customer Care
Naaptol Online Shopping Pvt.Ltd.
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