Dear Sir,

I have booked a ticket from Make My Trip.com (MMT) in the month of June 2010 on my wife’s name. I had a business trip to Singapore; I thought I will go with my wife.

I have opened the web page of MMT, and selected Kingfisher airline ticket, because it will save my one day accommodation charges and proceeded for payment. I was surprised when I got the ticket, it was in Singapore Airlines.

There was no time for me to book another ticket because there was not enough time for to do the other formalities, then I decided to cancel the ticket. When I canceled the ticket, I was informed that there will be a deduction of 12,500 rupees from my ticket and there will be a refund of only 8,463 out of 20,963.

I have lodged a complaint with MMT as well my banker ICICI Bank on this issue. ICICI bank agreed to reverse the charge for few weeks to do an enquiry on the same. MMT has also promised to do an enquiry on this case.

I have sent enough email to both ICICI Bank and MMT, but a fortnight back ICICI Bank has charged again that amount to my credit card account. They have not yet returned the refund.

I would like to bring your kind reference that there was a system error at MMT, but they are not ready to agree. I cannot prove from my side. This is unfair to deduct penalty from a passenger for MMT’s mistake.

I have attached some of the emails circulated to ICICI bank, MMT and Singapore airlines on this subject along with an article printed on DNA Mumbai dated 12th August 2010.

Hope I will get justice from you and you will resolve this issue at the earliest and help me to get entire amount refund from MMT.

Thank you.

Regards
Ravichandra Acharya
9820882590