Complaint against Naaptol.com

chatantadk · 08-19-2010, 02:05 PM

Sir
I have purchased a Car dent remover and Scratch remover from Naaptol.com vide Order No. 568419 and received on 13-08-2010. In this kit item no 2 (glue stick) was not supplied which makes this product useless. Despite my repeated reminders and request this compaint was not given attention. Naaptol.com is a cheating online shopping portal. A strict action must be taken to ban Naaptol.com cheating online shopping to save the future customers and cheated customers..
Dr Dinesh Kumar Chatanta, Mandi, HP.
Contact no. 9816321855

girija.nair@naaptol.com · 08-26-2010, 12:55 PM

Dear Dr. Chatanta,

I would like to apologize for the inconvenience caused to you. However, we are working on to improve our service, so you would not face any inconvenience in future.

Also, we would like to inform you that only one gluestick is available with Car Dent Remover. Further, we accept accessory missing complaint, only if it is made within 24 hours of delivery of the product.

However, as a special case we have escalated your case to the concerned department and will send you the missing gluestick shortly. Your complaint number is 249685.

You can also contact us support@naaptol.com or crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.