Hi all,
My name is Rahul Das from Bangalore.
Yesterday (20 Nov 2010), I received a legal notice from Airtel for non-payment of mobile bill. 2 years back, I was using Airtel post paid connection. Due to some reason, I planned to take reliance number and remove the airel connection. Before removing the connection I tried to clear all the dues (around Rs 12,000). But some amount (Rs 2000) might be the left over balance which I forgot to pay and I did'nt receive any call or mail from them to pay that amount. Now suddenly after 2 years I got a legal notice to pay the remaining amount which is now Rs 4300. They must have added all the interest for all these months. Why shall I pay these interest charges? I should only pay the principle amount. Had they sent the bill for left-over balance (which was around Rs 2000), I would have payed it before itself. It is not my fault. Now what shall I do? I will go to the lok-adalat on 25th Nov 2010 and convey my views. I dont know what else to do now.

With Regards,
Rahul Das
9620431477

Hi

Even i got notice for not paying 2 months airtel broad bill. Actualy we have disconnected on August and in SEPtember have taken new airtel wifi connection. But AIRTEL CUSTOMER CARE People didnt not disconnect the connection and the mistake is from their side nw they are asking to pay bill for SEP & OCT and in these months we have been using wifi not the old one.

Please stop these kind of legal notices to us as the whole MISTAKE is from AIRTEL side.
we are loyal customers to AIRTEL since 2.5 years and due to this notice we are planning to shift to other operators.

Hi

This is regarding Phone Number / DSL : 02041284402_mh.

1) I had sent in a request to cancel the account on July 2nd 2010.
2) This request was confirmed and logged under request number: 34589918 via a mail from airtel on July 2nd 2010
3) On July 3rd I was asked to put in a fresh request by airtel
4) Only July 10th I put in a fresh request to have my account cancelled which was confirmed by request number 34899286
5) On July 10th I received a mail from Airtel stating that, "This is with reference to your request for cancellation of your service, we
would like to inform you that the request has been logged for the same.

Please make note of your request reference number - Ftn no : 175606 /
175610.

Further we would like to inform you that your current outstanding amount is
Rs 0/-

It has been our privilege to be your preferred telephone service provider
and we regret losing your valuable patronage." (Full mail below)

6) On Jan 12th I sent in a mail stating that I was being disturbed by calls from airtel to pay the outstanding amount.

7) Today I receive a legal notice stating that I still have 3951/- left as oustanding to pay

I do not understand what is going on from your end. Kindly resolve this at the earliest, this is causing me extremely high levels of dissatisfaction with customer service at Airtel.



------------------------------------------------------------------------------------------------------------------------------------------------------------------------



Good evening and thanks for writing to Airtel.

This is with reference to your request for cancellation of your service, we
would like to inform you that the request has been logged for the same.

Please make note of your request reference number - Ftn no : 175606 /
175610.

Further we would like to inform you that your current outstanding amount is
Rs 0/-

It has been our privilege to be your preferred telephone service provider
and we regret losing your valuable patronage.

For any further assistance please feel free to speak to our customer care
executive at 121 / 44444121 or email us at wecare.west@airtel.in

Assuring you the best of our services at all times.

Have a nice evening.

Warm regards,

Roma Megati
Service Marketing - West
Airtel Telemedia Services
PAYMENT REMINDER NOTICE

Dear Customer (02041284402),

This is to inform you that your concern listed 25 Jan. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer (MISTAKE is from AIRTEL side),

This is to inform you that your concern listed 21 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Rahul Das,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Roma Megati ,

This is to inform you that your concern listed 25 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Roma Megati ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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I have disconnected my broadband connection and I have a balance of about Rs. 5200. I have not been in the city and so cannot pay in person. I want to pay online or have a check picked up. Yet Airtel people illegally harass me day and night. In the last 2 days i have 95 missed calls. Yes, 95 MISSED CALLS IN 2 DAYS. This is simple harassment and I do not even want to pay the balance now. I keep telling them to stop calling but they wont. It disturbs my whole business and clearly shows how useless airtel customer 'care' is. The customer revolves around them it seems.

If any airtel person is here, please stop calling me and take care of this matter. Airtel number: 01244116433

Hi,

I was using Airtel Broadband service last year. In the month of December I told them to cancel my connection. To retain the customer they told me they would give me same plan for half rental(500). I agreed and plan was not changed i still received bill for 1300-1400. January I call them and tell them to disconnect and they start apologizing and tell me the same thing. I requested them to disconnect and they say i t will be done . i don't receive internet connection at home from January but I receive the fake bills. I try speaking to there customer service rep for about 20 to 30 times nothing happens. Finally I go to the Store (Cambridge layout) they again give me a phone saying i need to talk to them on phone.. again nothing happens. I finally get so fed up that I write them a mail and I get their response saying they will cancel my connection. Its July now and May-June no one calls me and suddenly I receive a Legal notice to pay 3000+ amount amount. Why should I pay the amount when internet service was not their at our place? I am really fed up and can't take this anymore . Airtel has become a true example of Fraudulent service . I am angry ,harassed and annoyed. I have enough complaint numbers. I need this problem to be resolved within a week . I have gone though enough mental trauma if not I would love to see you in consumer court.
Account number: 15920853

Hello Sir,

I am also suffering from similar issue. Today an Airtel executive called and harassed by telling that they are going to serve a legal notice for non-payment of bill.
I don't have problem with paying the genuine bill for the time I was using their service. But, the problem is that the biil amount of Rs.1039 includes bill for extra one month after they had disconnected my number. I used to hold a Airtel Broadband connection (080-40979279).

I had lodged complaints to Airtel customer care regarding the issues with Airtel Broadband. The connection used to fail a lot. They sent their executive to fix this. But after 2 days the connection stopped working. Out of frustration, I requested Airtel customer care in July 2011 for dicountinuation of broadband service. They requested to continue by offering a waiver of Rs.300 in the bill. I agreed but still the problem persisted. So, I finally decided to discontinue. Now, the number got formally disconnected in last week of July. Airtel Customer care executive called me to confirm this and asked me that they will send their executive to pick their phone set and modem and asked me to pay balance bill of Rs. 285. I waited for their executive to pick their stuff as I thought that I will pay the balance after that.

After that I had communicated them regarding their stuff. Then at end of August, I came to know that they have charged me with August's bill as well which is one month after the number got disconnected. This was really height of negligence. When I called customer care they said that the number is disconnected and my request will be considered. They will send an executive to my place. But that never happened and today they are harassing like this.

Sir please help.

Hope this gets resolved soon.

Thanks
Japneet Singh

Hi,
I was a user of Airtel broadband connection for which land line no is 02241231446.
Airtel recovery agents are harassing me for payment despite the fact that i have paid full and final settlement and connection has been closed.
Since I was not happy with the airtel broadband i decided to close the connection and requested to customer care for the same and same has been done by 26 may 2011.Afte that I have made full and final settlement of Rs. 1874 on 06 June 2011.After that I have again received a bill of Rs.846 for the period after disconnection.I have lodged the comlain for this extra money on 29 June for which Service Request no is -1056596 and the customer care representative said to me that since this has been charged after disconnection airtel will waive this amount and the request has been sent for processing and I do'nt have to pay anything.
After that I have received call from recovery agents for payment on that i told them that no amound is due from my end and given him my SR No.
Now after 5 Months later I got a call today(16 Nov 2011) for payment and if not paid Airtel will send me a legal notice regarding this payment from thishazari court(Delhi).
after that i had again talked with customer care and also visited airtel relationship center,Mulund(w) and they also confirmed that i do'nt have to pay anything and somebody from airtel will call me to confirm this.I asked them to give this statement in written but they refused and asked me to write to nodal.west@in.airtel.com for written confirmation after that i have written a mail regarding this problem to nodal.west@in.airtel.com but does'nt get any response.
again in the afternoon i have received another call same threatining for legal action.
NOW I DO'NT KNOW WHAT TO DO.

Thanks
Amitesh Kumar
9321151088

Hi,
I requested for disconnection of Airtel Broadband by May 27 and they greed to do so. After couple of day I got call from Airtel and they said they can give me connection with rent of Rs 250 per month.
Airtel fixed line number 08040919926
cancellation request number : 480837
So, I agreed to continue but when I saw the bill the amount was rs 1500 and they said it will be changed in coming month. I told them that I will pay only if they change the plan. But they didnt. I got repeated calls from Airtel asking for the payment of the bills. I told the reason. Every time they call me I have explained everything. Even in subsequent months they didnt change the plan instead they keep sending the bills.
This is really doing bad for the customers who really trust Airtel. They unnecessarily sue me for the mistakes not made by me.
I am using Aitel DTH, Airtel mobile and Airtel Broadband. But this makes me to think to continue to use or not.

If still they want to continue in with this legal notice then I have to go the court and need to ask all the records of conversation that happened between me and customer care.






Thanks
Satheesh
9731811887

Hello,
I have recieved a notice from you today sealed by Member Secretary District Legal Society. Has been asked to meet Deputy Register CMM court. I am not sure why this has been sent and i am shocked by Airtel Customer care behavious and customer care service. I have requested to disconnect my Airtel broadband number 080-41214882 in the month of April 2011. I had been relocated to Mumbai in the month of April 2011. I recieved a call from the customer care about the due charges that time, which i paid within in few days. however on an extended conversation the customer care guy asked me whether i am coming back to Bangalore or not. I told i may or may not. In that case he suggested me to keep the equipments in my house for few months , if i return i can continue using the broadband. I dont have to pay any rental for that. I agreed to that.
For personal reason i returned back to Bangalore in the month of July. I requested for the connection. However there was no connection giveafter n i waited for couple of weeks. I requested to take the equipments away. Surprisingly in between i have recieved a number of calls to pay the rental of my connection (even when i was in Mumbai).I dont know which rental are you talking about. I was threatend of legal notices, dont know why should i listen all these.

I have never been defaulty in paying any of my bills ( be it Credit card, Telephon bills, water bills, loan EMIs), and this is very small amount to settle things up. However i still dont want to only beacuse why should i pay, i feel i have been cheated. I have stepped down to the Airtel Customer Care outlet in jayanagar 4th block, they told they cant help it. I need to call the Bannerghata office from a phone placed there. I conveyed my concern again there and the guy said dont worry you dont have to pay any amount. Equipment will be collected. Again suddenly i recieved a call for the due amount again. Today leqal notice . I humbly request you to settle this up from your side, and i am taking care of equipments for past months who will pay for this. If something happens to those i cant stay responsible for it. The legal notice is an extreme disappointment of Airtel customer service. Please settle this up ASAP.
I am from a legal background of a telecom company so i am not afraid of your notice. I am just angry and pissed off. Thanks in advance for your assinstence.
Kind regards,
Meenakshi
9986041322