Hi Sourabh,

I think, I am lucky enough to find ur email address on web. Definitely like to put ur attention to a challenging situation im going through.I purchased 2 John Player T-Shirt via order no 900154517 on 3rd Aug 10. Unfortunately size ordered(was medium and I wanted small) was incorrect. Called ur customer service. Received enough information to reship via TNT to Merchant on Aug 7th, the day I received products. Service Establishment received my packet on Aug 9th. Called ur customer service twice since 9th to get an update about replacement. Didn't get a satisfying reply. Finally received email confirmation of return shipment and replacement status which talks about only one T-Shirt. Called ur customer service on 13th Aug, guy was bit rude in saying "jo appne bheja hoga wahi melega", as if im lying for Rs 299. Im a fan of homeshop18 and this is my 4th purchase. All I expect from u is a little bit of clarity in communication and better mode of communication. It seems there is a huge communication lapse. Something that i fail to understand, why there r 2 suborder nos when i received both T-Shirts in one packet against single order no 900154517 . Why i was not given suborder nos, I wd have taken precaution while shipping it back. and may be bocoz of this I am receiving misleading information about replacement. So now all I want to know is the status of my purchase/replacement. When im going to receive my product.

Please help me at ur earliest on Order No: 900154517.


Regards
Sanjay Tripathi
sanju061075@hotmail.com