Reliance Big TV Installation

Unregistered · 08-09-2010, 08:41 PM

Hello,
On July 12th I bought a reliance BIG TV connection from a Manish Gupta [00295 - 9032641193].
I paid for the connection via check No 059033, ICICIBank, made out to AppCoMarketing for 1490 package.
The check cleared my account on 3rd Aug 2010.
So far I have got no call for installation, I have received no equipment.
I have called customer care 4 times in last week and the havent generated a Service Request as I dont have a smart card number yet.
Ms Varsh and Jaipal, supervisors of Reliance Big TV havent been able to provide any useful support so far.
Could you help me with this issue?
Thanks

Unregistered · 08-17-2010, 03:37 PM

On August 9th I have request for reliance BIG TV installation & they have commeted me they will insallthe the same in next 24 hour. I paid for the installation by, by BigTV site online trasaction gateway (ICICIBank).

So far I have got no call for installation
I have called customer care 80 times and 8 (written Complaint) mails in last week and the and the reply is always same "In response to your e-mail regarding re-installation issue, we have taken up your issue with concerned department for necessary action".
Sanjay Parmar (Customer CareReliance Big TV)and Ajay Gupta(Customer Care Reliance Big TV) of Reliance Big TV havent been able to provide any useful support so far. Event they have provide me written Commitment in behalf of Reliance Big TV.

Could you help me with this issue?
Thanks

**RelianceBIGTVDTH** · 08-23-2010, 01:00 PM

Dear Customer,

Request you to share your set-top box smart card no. and location details, we will help you solve the issue as soon as possible.
Regards Reliance Big TV DTH