Originally Posted by PRITAM KUMAR

Dear Sir,
I have bought one mobile hand set from Reliance web store ,
Reliance world/Vikash Marg ,
11 Bhartiya Artist Colony,
Vikas Marg ,
Delhi-110092

Against your TAX INVOICE NO-0301564470 Invoice Date-19/05/2012 @2.21...00 PM

Mobile Details -
Model:- Coolpad T20
RSN/ESN Number- RCPHSC010101756
As per commitment given by your sales counter there , that I will get 200 cash recharge every month as bonus. thats why I have purchased this mobile hand set.
After 7 days I found multiple problem in hand set , Problem was
1- No network on CDMA antena, frequently comming and going
2- During talk over heating

I went to your Reliance web world Vikash Marg, and stated the problem , they refused to give solution of the system. I have discussed this issue with Area Manager - Mr Mohit(09311884000) and your service Head Mr Kuldeep(09311297711)
I left the Mobile hand set in Reliance webworld Vikash Marg, dated 29/05/2012.

I have spoke to Mohit/kuldeep more then 1000 times,they have said they will try to replace the system. Everyday they make new Promising ,today/tomorrow.etc.I got the hand set after 40 days (06/07/2012). They have said it has been replaced .

On 6th of july I have got handset.I try to use this hand set but I found similar problem .Network on handset not coming and some time coming and going.I am not able to use the phone.
This problem has been regestered by the Reliance appellate authority and customer care reliance as well vide Service Request ID:182566891, after that I have talked to the reliance atorning authority by his contact no given on the web site and wrote several email . They have said give me 48 hrs time , I will give you the solution.Now one month has been passed and no solution has been provided by them.
Kindly help me to get our handset payment from them.

Please treat it as very very urgent.

PRITAM KUMAR
08800913399/9313923317

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Originally Posted by PRITAM KUMAR

Dear Sir,
I have bought one mobile hand set from Reliance web store ,
Reliance world/Vikash Marg ,
11 Bhartiya Artist Colony,
Vikas Marg ,
Delhi-110092

Against your TAX INVOICE NO-0301564470 Invoice Date-19/05/2012 @2.21...00 PM

Mobile Details -
Model:- Coolpad T20
RSN/ESN Number- RCPHSC010101756
As per commitment given by your sales counter there , that I will get 200 cash recharge every month as bonus. thats why I have purchased this mobile hand set.
After 7 days I found multiple problem in hand set , Problem was
1- No network on CDMA antena, frequently comming and going
2- During talk over heating

I went to your Reliance web world Vikash Marg, and stated the problem , they refused to give solution of the system. I have discussed this issue with Area Manager - Mr Mohit(09311884000) and your service Head Mr Kuldeep(09311297711)
I left the Mobile hand set in Reliance webworld Vikash Marg, dated 29/05/2012.

I have spoke to Mohit/kuldeep more then 1000 times,they have said they will try to replace the system. Everyday they make new Promising ,today/tomorrow.etc.I got the hand set after 40 days (06/07/2012). They have said it has been replaced .

On 6th of july I have got handset.I try to use this hand set but I found similar problem .Network on handset not coming and some time coming and going.I am not able to use the phone.
This problem has been regestered by the Reliance appellate authority and customer care reliance as well vide Service Request ID:182566891, after that I have talked to the reliance atorning authority by his contact no given on the web site and wrote several email . They have said give me 48 hrs time , I will give you the solution.Now one month has been passed and no solution has been provided by them.
Kindly help me to get our handset payment from them.

Please treat it as very very urgent.

PRITAM KUMAR
08800913399/9313923317

"Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare
"