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This is a discussion on complaint within the Product And Services forums, part of the Miscellaneous category; I have taken the Consumer durable loan from Bajaj Finance A/C no 4040CD00154294 . I paid the entire installment through ...

  1. #1
    saurav.sumit is offline Junior Member
    Join Date
    Jul 2012
    Posts
    1

    Default complaint

    I have taken the Consumer durable loan from Bajaj Finance A/C no 4040CD00154294. I paid the entire installment through the cash/cheque [EMI-1667*12]. The BFL executive was collecting every month. Every time I asked regarding ECS, person told there is some technical problem. Now I am getting call from Chennai saying that there is overdue of 4200. They are calling and saying to pay overdue amount otherwise your name will be sent to CBIL. I requested to BFL for loan statement. The statement shows there is “cheque bounces charges” of 4200(350*12) (Mandate REGI. REQUIRED CUSTOMER PRESENCE) .They never intimated me either by email or personal call regarding this and after completion of all EMI they are saying to pay the overdue amount. There is no fault from my side and no way of cheque bounce as there was sufficient money to clear the cheque. I enquired from my bank as well, there is no ECS created by Bajaj finance. Please help me in this regard.

  2. #2
    Bajaj Finserv Lending is offline Senior Member
    Join Date
    Dec 2011
    Posts
    488

    Default

    Dear Sumit,

    Thank you for sharing your Loan Account Number.

    We have already initiated the process of resolution of your query.

    You shall hear from us in the next 48 working hours.

    During this time, should you wish to contact us, please write to us on wecare@bajajfinservlending
    mentioning your Loan Account Number in the subject.

    With regards,

    weCare
    Bajaj Finserv Lending.

  3. #3
    Bajaj Finserv Lending is offline Senior Member
    Join Date
    Dec 2011
    Posts
    488

    Default

    Dear Sumit,

    We appreciate your patience. We will revert back to you in regards to your query by 29th July.

    With regards,

    weCare

    Bajaj Finserv Lending.

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