Today again same thing happen amount deducted on 9:40 am.

This is not due to any action from my mobile. My mobile don't have WAP settings or TATA DOCOMO DIVE-IN Access point.
Customer care say de-active this from DIVE-IN portal,So how i can d-active this from DIVE-IN wap portal.

The reason is still not clear , why its active my phone is Android phone and not have any WAP configuration, how this service is active and why no one is able to de-active this.

Originally Posted by rohit.wadhwa52@gmail.com

Dear Sir/Madam,

My name is Rohit and mobile no is 9034076051 of TATA DOCOMO.
I am flabbergast at such miserable customer care representatives being appointed for such big name as TATA's. I am a customer of TATA DOCOMO since last 5 year.
I am facing balance deduction issue from last 3 month and not getting any proper response approximately >500rs is deducted from my balance, each morning 5 rs is deducted. The company somehow activated the "DIVE-IN" service. I tried to unsubscribe the same by dialling deacivation portal in the no 155223 but it says no pack is activated.
When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 3 month and daily deduct 5 rupees and not getting any proper answer.
Each time customer care say to wait for 4 hour. Some time there refund balance of rs 5 and then again deduct. I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this. I need quick action.
Some last complates are : 551226,GABC121724620,550296,549581,549571

I have call and register completes several time, today also done the same thing and they say we can't able to stop this service.

-- Thanks Rohit

Check these deduction:
Dear customer, last 5 data usage: Date 21-Jul,3GSDP,Time09:03 AM,Usage 31 Rs5.0,1,Date 20-Jul,3GSDP,Time08:52 AM,Usage 31 Rs5.0,1,Date 19-Jul,3GSDP,Time08:43 A

Originally Posted by rohit.wadhwa52@gmail.com

Dear Sir/Madam,

My name is Rohit and mobile no is 9034076051 of TATA DOCOMO.
I am flabbergast at such miserable customer care representatives being appointed for such big name as TATA's. I am a customer of TATA DOCOMO since last 5 year.
I am facing balance deduction issue from last 3 month and not getting any proper response approximately >500rs is deducted from my balance, each morning 5 rs is deducted. The company somehow activated the "DIVE-IN" service. I tried to unsubscribe the same by dialling deacivation portal in the no 155223 but it says no pack is activated.
When i call to customer care they say a divin service is active and renewal and say we not give u refund just deactivate that service and again this was not happen but today complete 3 month and daily deduct 5 rupees and not getting any proper answer.
Each time customer care say to wait for 4 hour. Some time there refund balance of rs 5 and then again deduct. I also try to contact any Supervisors but the customer care persons say all seniors are busy at that time, please update me on this. I need quick action.
Some last complates are : 551226,GABC121724620,550296,549581,549571

I have call and register completes several time, today also done the same thing and they say we can't able to stop this service.

-- Thanks Rohit

Hi Rohit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi

Still not working please check these 3 balance deduction:
Dear customer, last 5 data usage: Date 23-Jul, 3GSDP, Time09:20 AM, Usage 31 Rs5.0, 1, Date 22-Jul, 3GSDP, Time09:12 AM, Usage 31 Rs5.0, 1, Date 21-Jul, 3GSDP, Time09:03 A

Service is still active and eating my balance .

Please Contact your technical team regarding this issue, not want to port my service provide. Because this is like a joke for me.

I am tried to doing Complaint daily.

--
Thanks and Regards
Rohit
9034076051

Originally Posted by Tata DOCOMO

Hi Rohit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi
This is today deduction when this is fixed:
Dear customer, last 5 data usage: Date 24-Jul,3GSDP,Time10:08 AM,Usage 31 Rs5.0,1,Date 23-Jul,3GSDP,Time09:20 AM,Usage 31 Rs5.0,1,Date 22-Jul,3GSDP,Time09:12 A

Fixed as soon as possible this make me mad.

--
Thanks and Regards
Rohit
9034076051

Originally Posted by Tata DOCOMO

Hi Rohit,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi Rohit,

Kindly be informed that the amount of Rs.5 has been adjusted in the number and the VAS service all at one has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi

Request many time but no one figureout, so not have any option.

I have lost lot of amount on this service and looks like not have any chance of stop deduction , i have calculate 600 rs is deducted from my balance.
This is my last complaint because i have already post lots of complaint without any solution , i am going to switch my network , because my amount is not refundable and not want to lost more amount on this. Some time my amount goes to negative.

This is today deduction :

Dear customer, last 5 data usage: Date 25-Jul, 3GSDP, Time10:19 AM, Usage 31 Rs5.0, 1, Date 24-Jul, 3GSDP, Time10:08 AM, Usage 31 Rs5.0, 1, Date 23-Jul, 3GSDP, Time09:20 A

Staring 2 or 3 was good with tata docomo but this year facing many issue, regarding services and balance deduction.

--
Bye Bye Docomo
Thanks for your good service.

Originally Posted by Tata DOCOMO

Hi Rohit,

Kindly be informed that the amount of Rs.5 has been adjusted in the number and the VAS service all at one has been deactivated.

Thanks and Regards
Customer Care
Tata DOCOMO.

Deduction of charges and not proper response 2 week with same complete

This is a discussion on Deduction of charges of 5-7 rs on 3GSDP without any activation of service and not proper response 2 week with same complete within the Product And Services forums, part of the Miscellaneous category; Dear Sir/Madam, My name is Ravi mobile no is 8439950190 of TATA DOCOMO. I am flabbergast at such miserable ...

Dear Sir/Madam,

I am also facing same type of issue and not getting any proper response Rs.109 is deducted from my balance, there are 3 deductions i.e Rs. 49, 30 and 30. When i call to customer care they say some divin services is active and said he'll try to refund and after that there is no response in sms. Afterwards i tried several times but always customer care executives are busy i dont know what to do now. the deductions are:
1> Date 07-oct,3GSDP,TIME03:32 PM, USAGE 31 Rs49.0
2> Date 13-oct,3GSDP,TIME11:34 AM, USAGE 31 Rs30.0
3> Date 13-oct,3GSDP,TIME11:34 AM, USAGE 31 Rs30.0
I also try to contact customer care but all the time they respond as all customer care exe. are busy then hang up, so please take some actions and kindly refund my Rs.109.
i'm using this number from last 4 years.

Thanks
Sumit Kumar
Mobile Number : 9035778974