Dear Consumer Court Team,
I received a call from book my holidays (bag it today) by a phone call from a person named Sagar from india today group (bag it today) & they explained me about their membership & benefits. I had to pay Rs. 7000 by internet transaction and Rs 750 through demand draft. I would be getting one IPod and availing 8 days 7 nights of hotel stay for 4 adults in a list of hotels provided by them for tenure of 1 year. Since they were associated with India today I thought they might be genuine. I was happy with the scheme & registered myself. Booking ID - 1009273688
later the sales representative – Sagar called and gave me a new offer.
I haven’t received any I Pod, I called so many times on customer services: + 91 120- 6182100, but every time we get a different answer & till date we don’t have any answer on our request.
Finally on May 10th I was able to connect to bag it today team at 0120-4112424. After that I called up bag it today helpline and told them the story. The customer service facility at +91-120-6182100 is pathetic; it has been a torturous experience. Now they are giving me some other email ids and told me to mail them and register my complaint.
Even after calling them again sending scan copy of vouchers, no one responded with appropriate answer. I have sent lots of mails and called more than 50 times.But no one is responding properly. At last the customer executive told me that there is no availability in desired destination in desired location.
If this is the case then BAGIT TODAY should return my money (5998 +550) back within next 2-3 working days as dont want be cheated anymore .As got really frustrated with the response and behaviour of customer care executive and Book My holiday Team.
I cannot bear the mental harassment anymore. I would request you to please take strict action against them & see to it that they do not make other innocent citizens of India fall prey to their devious methods of cheating people with false information.
I look forward for to your support in solving this issue.