Respected Sir,

I am Rohit from lucknow. I have a cyber cafe name HI-TECH Cyber cafe.

I purchase Brother printer DCP-7030 serlia No. H8N492967 in September 2009.
On date 30 October 2009 my printer got a problam, it can Scan a photo but it can not print any think. So I call the customercare (No. 1-800-209-8904) and they give a complain No. that in B0910030729. After few hour engineer come. He check the printer and said that the MOTHERBOARD OF THIS PRINTER HAS FAILURE, SO MOTHERBOARD WILL BE REPLACE IN NORMALLY TWO OR THREE DAYS. And he goen.

After four days when on one come to change the MOTHERBOARD of printer then icall on Brother's Mumbai office no. +91-22-40988900, they transfer the call to servicecenter. They tell me that the MOTHERBOARD is not in stock. When i said that giv me the no. of your SERVICE MANAGER's no. they tell me that Mr. Avinash in our Service Manager and his No. is 09958161114.

So I call on the no. then Mr. Avinash tell me that it is not impossible that the MOTHERBOARD will out of stock. He said to me that give me two to three day's time and your printer's MOTHERBOARD will be changed.

On 9th november i again call to Mr. Avinash then first of all he said that please call on customercare no.. when i said that you tell me that in three days your printer will be ok then he said ok i will check.

From 30 october i am sufferring lose of money and customer's. My parmanent customer's living my cyber cafe because of no prints and photocopy.

Please tell me what would i do.
thanks
Rohit Lal Chandani
Lucknow(UP)
Mo. 09807670166

The fax is not working right now. So I want to get it repaired. Therefore kindly provide us the proper address of your service centre near by Mumbai, Malad (west) .

I want to purchase new printer also. Kindly contact me on email : puju_65@yahoo.co.in (M) 9270318385

Thanking you,

Dear sir/Madam

This is regarding a so called All in one printer of BROTHER MFC 235 All in one (Print Scan Fax & copy)which i bought worth 6000/- about one year back since the bigining i had been facing problum with this machine for which i had called the customer care also but that time after 2-3 calls the engg. came & did something & satisfied me. this happened about 2 or 3 times in one year.


Now in sep 2010 bought brand new set of cartredges worth 2450/- after installing the new cartredges the printer started showing some error this time again like a loyal & sincier customer i called up the Customer care they were kind enough to send engineer (Karamat) in again 2-3 calls he came & checked thoroughly & found some problem with the Cartredge case assembly worth Rs. 800-900/-.Whiich was agreed to be replaced.

this was the time my fatigue started mails after mails & calls after calls mr. engineer came after almost one week saying that they were out of stocks so it so much of time.

But unfortunately the cartredge case assembly he came with was having some problem & was not replaced this time he said that he would be comming with a new assembly & replacing it after that i started calling there service center there R M Mr. Avinash but all in vain i was assured that the assembly will be comming in next few days & everytime i called them i was assured for next few days.

After about 6 months another engg. came with the assembly installed it but the machine was not rectified for which he said that since now it long that the machine was kept idle so the head is blocked there is some maintanence problem.

he spoke to his office about the new developments in the machine so smartly the service centre head that i have to pay for the head (worth 1850/-)as well as for the maintanence(worth 1800/-) of the machine also.

for which i denied & spoke to Mr Avinash again for which he assured me that the problem will be rectified soon.

Since then the company is unable to sattel a complaint since past one year.

i had taken a printer on rent & paying RS.500/- as rent
If we look at the overall spending on this above said Printer then it would be

New printer BROTHER MFC 235 - 6000/-

Expence i made before the engineer came for the first time
New cartredge set - 2450/- ( This set is also dried up since the were open to be installed)
( I had been using orignal cartredges always always & were replaced 3-4in this one
year i.e Almost RS. 9000/-)

Expense the engineer told for the first time.
Cartredge case assembly - 800/-
Service charges -250/-

Expense the engineer told for the Second time in addition to the above.

Printer head - 1850/-
Maintanence - 1800/-

I totality I had to spend Rs 7150/- whereas the cost of the printer is 6000/-

Till now the machine is still lying as it is Mr. Avinash is unable to take my call & is helpless to help/do the needful

He is aware of the mistake of the service center in delhi & has agreed to replace the above said parts & give a new set of cartredges also but since last one year he has not been able to take approvals for the parts from his office.

i am still suffering & at times i had take obligations of my neighbrors since i am unable to take a decision of buying a new machine hoping that the above machine on which i have spended my hard earned money will be replaced 7 would be able to use it.

Today on 08.06.11 also i spoke to Mr. Avinash with some other no. which was unknown to him so he picked the call (since he does not take my call from my mobile) he assured me that some one will call me from the service centre within one hour but .......................................


please please please help
S M Sharma
9810338330