This is a discussion on Complaint against missing items in DTDC courier within the Postal Services forums, part of the Product And Services category; To, The Registrar Consumer Court Sub : Complaint against lost consignment and Misbehave with customer by DTDC courier services Sir, ...
Junior Member
Complaint against missing items in DTDC courier To,
The Registrar
Consumer Court
Sub : Complaint against lost consignment and Misbehave with customer by DTDC courier services
Sir,
On Thursday, January 12, 2012, I was send a package that included business cards and a box of AYURVEDIC TABLETS (viz. NoPiles) from Malad Mumbai to my house at Nangallur in Chennai. Unfortunately, I only received the business cards whereas the box of tablets was missing. I am disappointed because it was not only that the package was torn and the box of tablets was missing but also disappointed at the response, reply and behavior of DTDC staff at the branch office and customer care center. I have made numerous phone calls to the Bangalore office and Guindy (Local) branch office but just did not get a reply.
A person at the Guindy branch office started shouting at me which is unacceptable because I had called to get a product which was purchased and sent via your courier company only after paying for the service.
The lady at the customer care center named "Rohini" on (16th Jan 2012) said she will take up the matter and would return my call on the same day but even after 2 days that I haven't heard from anybody. Later, when I called different local numbers to trace the missing box of tablets I get no answer. I had also posted a feedback on their website and got a reply that someone would get in touch with me shortly but it has been almost a month and no answer from DTDC. I have sent emails to css.co@dtdc.com, dtdcco@dtdc.com, dtdcho@vsnl.com, css.chennai@dtdc.com but no one in DTDC seems to care.
Enclosed herewith are copies of my records of the consignment:
Consignment Details...
Shipment No.: M72057947
Reference No.: N/A
Booked by: MALAD (WEST) - MUMBAI
On: Thursday, January 12, 2012
No of Pieces: 1
Status: DELIVERED
Last Scanned: Saturday, January 14, 2012 @ 1125 Hrs
At: CHENNAI, 600061
Additional Details... M72057947
Date From To Status
Fri, Jan 13, 2012 GOREGAON BRANCH, MUMBAI GUINDY BRANCH, CHENNAI Dispatched via Manifest # M1189445
Fri, Jan 13, 2012 CHENNAI, CHENNAI GUINDY BRANCH, CHENNAI Received via Manifest # 995241
Sat, Jan 14, 2012 GUINDY BRANCH, CHENNAI NANGANALLUR MAIN ROAD, CHENNAI Out For Delivery Via Manifest # 182017
Please register and address my complaint ASAP because I am sick tired of following up for my medicine. Please contact me by phone at 098200 42418 or diganta_gogoi@hotmail.com
Sincerely,
Diganta Gogoi
Undelivery of document sent through dtdc Dear sir,
on 30/3/2012 i had sent a document from dtdc madipakkam branch, addressed to mr.k. Murali, kanchipuram and paid rs. 25/- as courier charges . O till date the courier is neither delivered not traceable. I am surprised and shocked at the non responsive behaviour of dtdc and its careless attitude towards customers. I expect dtdc to respond to my complaint.
With regards
v kumaresan
Junior Member
DTDC Lost my Package - Consignment No. H96837060 Dear Sir/Madam,
This is Vijay and i have booked a package from Hyderabad to Amalapuram on Thursday May 03 2012 and below is the tracking being shown in the website. When i call the respective regions, they claim the package never came to their office. This is ridiculous. I have been calling these people since three days and there is no minimum courtesy to call back with the status of the package.
Please register a complaint against DTDC with strict actions with below charges:
1. Not delivering the package in time.
2. Do not have the track of lost package
3. Disturbing the personal and professional life as i had to do frequent follow ups ending with no response back.
4. Reimbursement for the lost package and also the time i have wasted for the followups.
Additional Details... H96837060
Date From --» To Status
Thu, May 03, 2012 BEGUMPET BRANCH, HYDERABAD ELURU SUB BRANCH, ELURU Dispatched via Manifest # H9600064
Fri, May 04, 2012 HYDERABAD SURFACE APEX, HYDERABAD ELURU SUB BRANCH, ELURU Received via Manifest # H7618460
Fri, May 04, 2012 ELURU SUB BRANCH, ELURU AMALAPURAM, AMALAPURAM Out For Delivery Via Manifest # 76880
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