On Saturday 8th August, 2009, i had hired AGARWAL PACKERS & MOVERS (transport Company), DEHRADUN (Branch Head : Mr. Khushi Ram Chaudhary, 09219860986; Ph no. 0135-2762537) to PACK & Deliver (DOOR TO DOOR DELIVERY) my 2 year old CBZ Xtreme, (Black Colour) Motor-Bike along with Black Full Face NINJA-STUDD HELMET from My Address : 837/3, sirmour marg, kaulagarh road, dehradun-248001 to my mumbai address, 1204-A, RNA HEIGHTS, 12th Floor, JV Link Road, Next to Greenfields, Andheri (E), Mumbai-400093. according to the verbal agreement of terms, the bike was to be delivered at door latest by saturday 15th August. The bike was packed and loaded for transporting in front of me. The full consignment was in two packs i.e. first packet contained my bike fully packed while the second packet had the helmet and the side view mirrors, again packed. The transport company charged me Rs. 5500 and said that all the charges and taxes are included and even the OCTROI payable in Mumbai. But at the time of billing, the billing person had superscribed on the bill that "OCTROI TO BE PAID BY THE PARTY", which was to be pre-included in Rs. 5500 according to the verbal agreement.

Sir, Since 15th August 2009, i had been trying to track my consignment and on frequent enquiry call to the Transport company, the only answer i got was that the consignment had been dispatched from dehradun and it is lying in Delhi. Then by sunday, 16th August 2009, i got to know that the consignment is late and will only be delivered , positively by 22nd August 2009 at Point of delivery, in Mumbai. Still the Consignment did not get delivered neither on 22nd nor on 23rd August but on 24th August 2009, the person from the company came to deliver the consignment.
While Delivery, the following problems occured:
1. The consignment was unpacked, which was packed in front of me and was to be unpacked in front of me, (i have attached photographs as proof of unpacked consignment).
2. out of two packs, one bike and other containing Helmet and side mirrors, the helmet was missing (the delivery person said that they didnot get the helmet alongwith), while the side mirrors were already installed on the bike.(as per the terms the second pack was to be unpacked in front of me).{the receipt says that helmet included).
3. The delivery man was asking another Rs. 2359 on behalf of OCTROI Charges, which were prepaid alongwith the packaging charges in Dehradun.
4. The bike front light was damaged and there are two many scratches on the body (I have proof).
5. While unloading, the bike fell twice in front of me from the hands of the person's unloading the bike, thereby causing damage and scratches.
5. Above all the Bike was delivered 10 days late ie was delivered on 24th August but was to be delivered latest by 15th August.

Finally, i rejected the consignment (did not take the delivery) as it was incomplete & not in the same condition as was taken for delivery.

Sir please help me in getting my consignment.

In case of any query, please contact me on my number Rishi Raj Gupta :09619140744 or Mr. Rajesh Gupta (father) :09837157001 / 09873809134.