Hi Team,

I was been given wrong assurance by Sartia- Customer care & Sandeep(supervisor of Sarita) about the delivery dates. The actual delivery date was 8th July 2010. But till today (i.e. 10th July 2010 & the time is 4 pm IST -- I am logging the complaint) i have not received a positive response from them .. the call was kept transferring from one agent to an another which made me wait for(from 3pm to 3:40pm IST) 40 minutes pulse …. Post that the reply was also not positive.. Please try to keep one thing in mind …when a customer is given some assures try to be on it – saying is “Over commenting & under delivered is NOT AT ALL Accepted” it should have been the other way round.. There was a promise by the customer care executive that I would be getting an SMS updating the status of my shipment & till now I haven’t heard from them… Please try to keep the commitment because the customer would have planned for something else along with it .. I say this from my HEART that I am NOT Happy with the service that was given to me …. Please avoid such things in future …. 

I have been calling - CALL FREE NUMBER 180-0-180-4284 from ( 3pm to ) for 11 number of times


Complaint - 10611512

Dear All,

I have been trying to track one of my shipment , instead of helping me out these people are levying handling & damaging charges daily. Aishwarya Shashank, Hemant named CCE available at Toll free (18001804284) made me so irritated with their behaviour and response instead helping me out they ask me to contact the delievery boys. I have tried Abhijeet @ 9678002893 which is temp out of service & Pawan @7838644089 which is switched off ................

Nobody knows the exact status infact they ask me the status................such a bad service & cheap service I have never seen in my life .................they are simply ready to add either handling/transporting charges or frustration to the customer .

Docket Number- 468450348