Complaint against ICICI Bank

**abrajesh** · 01-27-2012, 01:51 PM

Hello,

I have not opted any personal loan from ICICI bank, My brother who got due payment which was 2 years back who is submitted a written complaint to ICICI bank, which is yet to be resolved, however ICICI bank executive is calling me and asking me to call my brother to make a payment. Initially i have helped them providing all the information i.e., mobile number, address however they are rigorously calling on my mobile and office number for the same issue. This is against the privacy and code of conduct.

The executive starting harassing and using un-parliamentary language over the phone, i have requested not to call because i have not opted any loan from ICICI bank, but the calls never ended. Its been over a month still i am getting the same. Calls which i received from is 022-65514760. Please take an action against this issue at the earliest.

**ICICI Bank Care** · 02-02-2012, 07:42 AM

Hi,

We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon. Kindly refer '2631572' in the subject line.

Regards,
ICICI Bank Customer Service Team

**abrajesh** · 02-03-2012, 11:15 AM

I have tried sending mail to care@icicbankdotcom however the mail was bounced back

Below is the returned email details:

This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

care@icicibankdotcom

Message will be retried for 2 more day(s)

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at
[(1): Connection timed out]

**alliedlawinindia** · 02-03-2012, 11:26 AM

Most of the times when we see banks replying to you it is duplicated.

So the person who writes in the name of the bank is really not the bank but some sponsered agent.

If you wish to escalate this matter : write to seniormanagement@icicibank.com or
customercare@icicibank.com

If they fail to respond with a suitable solution then you can take our legal assistance:

we are a banking legal firm

write to: alliedlawd@yahoo.com

**abrajesh** · 02-03-2012, 11:32 AM

yes i know, bring a social media analyst i can understand, if the bank is not going to resolve and take necessary actions i will sure take legal action against it.

**abrajesh** · 02-04-2012, 11:33 AM

This is the mail description.
Hello,

Thank you for your support, Even after the complaint in
consumer court i have received enormous calls and i ignored
and black listed the numbers. I have list of numbers which i am providing.

2265514752
2265514760
2265514759

The person who was calling did not provided his details i.e.,(Name,
Employee ID) which is mandatory when customer asked. He never understood
the problem and won't listen to the customers. I know it is part of their
job to get the collection done however when i am not the customer why would
i have to waste my time and yours.

Looking forward to reply at the earliest.

**Hari_consumercourt** · 02-07-2012, 08:53 AM

Hi raju

as per my idea best solution is just log a complaint on Bank AT RBI

PLESAE COMPLAINT (TO BE LODGED) WITH THE BANKING OMBUDSMAN
https://secweb.rbi.org.in/BO/compltindex.htm

.
best of of luck. i hope you will get solution with this.

but here i am advising you, dont contact any agents and brokers or etc.,, go directly log a call solve your problem.
if you consult any agent i think they will do the same process

**ICICI Bank Care** · 02-07-2012, 04:03 PM

Hi Brajesh,

Please write to headservicequality@icicibank.com incase you are receiving any error message.

Regards,
ICICI Bank Customer Service Team

**ICICI Bank Care** · 02-11-2012, 11:35 AM

Hi alliedlawinindia,

We would like to inform you that this is our official account . We are here to help our customers. For any assistance you can write to us at care@icicibank.com and our official will get in touch with you to address your concerns.

Regards,
ICICI Bank Customer Service Team