To:reshmi.nair@bajajfinserv.in,bflcustomercare@baj ajauto.co.in, wecare@bajajfinance.in, javed.shaikh@bajajfinance.com, Amit.anjan@bajajfinserv.in, sonal.tiwari@bajajfinserv.in, hr@bajajfinserv.in, rajorshi.chanda@bajajfinserv.in, gregory.wilfred@bajajfinserv.in


Dear Sir,


No reply from bajaj finance for the last 10 days. I have called up phone no 30922342, 30922300 / 347, pune office no.02041414600 no body answers the calls. When called up on tollfree nos my loan a/c no is rejected & disconnects the call.


Pls help me to get intouch with the Grievance Redressal Team.


Despite sending emails to wecare I have got no reply/email for last 10 days, also I am unable to talk/call ur toll free or any other nos.




Amit Shah
9820338418.


CC: Legal department






---------- Forwarded message ----------
From: Amit Shah <shah.u.amit@gmail.com>
Date: Sat, Jun 9, 2012 at 11:38 PM
Subject: Bajaj Finserv Lending Grievance Redressal Team
To: grievanceredressalteam@bajajfinance.in, wecare@bajajfinance.in






I have availed of CDloan in 10/05/2008 to 10/04/2009 for 3 accounts 405130195, 405130196, 405130197. Despite paying by PDC chq's in advance my a/c shows some o/s in each loan accounts. My cust Id no: 327294


I had given u pdc cheques, how can u charge me for late deposition of chq's from ur end or maybe technical problem at ur end.


1). Pls revert back the charges in all 3 a/c's.
2). delete my request in pre offered loan for Personal Loan Rs. 43,000. I have already bought that product.
3). Issue me NOC for the same.


I have never got email or phone from any representative of the bank demanding any adjustment for the said loans.
I do not know then how can u write it off in my CIBIL report.


Amit Shah
9820338418


c/o no: Mobile: 9833398418




cc: Legal dept




REPLY FROM BAJAJ


Jun 9 (10 days ago)


We thank you for writing to us and acknowledge the receipt of your email. You will receive a reply from us within 4 working days.

Your Service Request no. is : 2013769
For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers: 1800-209-5152 (for EMI cards) / 1800-209-4151 (for all other loans). All of the following information and more is just a click away on our IVR -


Loan Information
EMI related - balance, last payment
Statement of accounts
NOC
Security Deposit Refund
EMI Card
TDS Certificates
Should you have any friends or relatives who are interested to avail any of the following types of loans, viz. Consumer durable loans, mortgages, construction equipment loans or business loans, please do refer our services. We shall be glad to assist them.
Please Note: For adding the Landline number, proof of Landline bill is mandatory, for adding or editing the mobile number, the verification code will be sent to your number which you will have to enter on the website.



Assuring you of our best services always.


Yours Sincerely,


Bajaj Finserv Lending


P.S. This is a system generated Service Request number and response for every query/interaction raised with Bajaj Finance Ltd






REPLY FROM BAJAJ


Jun 16 (3 days ago)




noreply.wecare@bajajfinserv.in
Jun 16 (3 days ago)




to me
Dear Customer,

We thank you for writing to us and acknowledge the receipt of your email. You will receive a reply from us within 4 working days.

Your Service Request no. is : 2013769
For an easier and faster access to your account details, please use our new IVR (Interactive Voice Response) facility on our Customer Care toll free numbers: 1800-209-5152 (for EMI cards) / 1800-209-4151 (for all other loans). All of the following information and more is just a click away on our IVR -


Loan Information
EMI related - balance, last payment
Statement of accounts
NOC
Security Deposit Refund
EMI Card
TDS Certificates
Should you have any friends or relatives who are interested to avail any of the following types of loans, viz. Consumer durable loans, mortgages, construction equipment loans or business loans, please do refer our services. We shall be glad to assist them.
Please Note: For adding the Landline number, proof of Landline bill is mandatory, for adding or editing the mobile number, the verification code will be sent to your number which you will have to enter on the website.



Assuring you of our best services always.


Yours Sincerely,


Bajaj Finserv Lending


P.S. This is a system generated Service Request number and response for every query/interaction raised with Bajaj Finance Ltd

Dear Amit,

At the outset, please accept our apologies for the inconvenience caused.

To help us expedite the process of resolution, could you please share your Loan Account Number with us?

With regards,

weCare
Bajaj Finserv Lending