My name is Christina, My Husband Denzil applied for a loan through a D.S.A at Fullerton. A few days after application we received a call from Fullerton, Andheri East branch stating we needed to submit 5 post dated cheque as our loan for 4.5 lac was approved.Application reference no 12030907.
We were promised that we would be receiving the cheque in maximum 4 working day, during which my husband was continuously in touch with the Manager of this Branch. Saturday the 22nd of January 2011 was the 5th day since we were promised. The Branch Manager also informed us that the cheque would be given by 1pm on Sat. As we were promised we also committed this amount to another party.
On Sat when we tried to call the Branch Manager it was ignored a lot of time. our anxiety kept on increasing as the said person would be waiting for his money.
We happened to get in touch with someone from the Kandivali Branch assured to help us with the same on that day itself.
After a while when we tried to call we realised eve he was ignoring us.
On Monday that is today, we again tried to get in touch with him but in vain.
Later today we were informed that our verification process was incomplete they had an executive sent to our place but it does not look too positive.

Our only grievance we have is WHY WERE WE NOT GIVEN THE RIGHT INFORMATION EARLIER????
It was a complete waste of our time and efforts?
Since this loan was approved we did not try anywhere else.
Now we are the ones who have to face the person we owe. I don’t think this is ethical on behalf of Fullerton to be so careless towards some one's application.
We want something to be done about this.

We feel cheated, such false promises and misleading claims should have an end.

Please suggest what can be done.
We feel completely shattered because of this and time is so limited.