Originally Posted by RATHAN

Respected sir,
This is regarding the cancellation of my TATA PHOTON account PH:9243016193.
This tata photon number account was activated on 19/10/2011 by one of ur dealers from koramangala,bangalore.
The device did not work properly so the dealer told he will be giving modem to me on or before 20/10/2011.
but till date i dint recieve any thing. my documents and all the tata photon documents were recieved by the dealer and was not returned back,

I have not paid any amount and no receipt is being issued to me.
I spoke to your customer representative on this number 040-66570232. He said the billing has not started, so i can cancel it with immeadiate effect.
so i have sent the mail to this email id of yours Customer.care@tatatel.co.in.
So please cancel the activated account as soon as possible. and reply to this thread as soon as possible.
And one more question is will i be levied any bill????? because i have not used anything from this modem account number.
please do the needful as soon as possible.
Thanks,
Rathan Kumar

Dear Mr. Rathan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been registered vide docket number 284134509. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by RATHAN

Respected sir,
This is regarding the cancellation of my TATA PHOTON account PH:9243016193.
This tata photon number account was activated on 19/10/2011 by one of ur dealers from koramangala,bangalore.
The device did not work properly so the dealer told he will be giving modem to me on or before 20/10/2011.
but till date i dint recieve any thing. my documents and all the tata photon documents were recieved by the dealer and was not returned back,

I have not paid any amount and no receipt is being issued to me.
I spoke to your customer representative on this number 040-66570232. He said the billing has not started, so i can cancel it with immeadiate effect.
so i have sent the mail to this email id of yours Customer.care@tatatel.co.in.
So please cancel the activated account as soon as possible. and reply to this thread as soon as possible.
And one more question is will i be levied any bill????? because i have not used anything from this modem account number.
please do the needful as soon as possible.
Thanks,
Rathan Kumar

Dear Mr. Rathan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, regarding your complaint vide docket number 284134509 our concerned team tried to contact you on the given alternate number 9845753471 it is ringing but no response.

Hence, we request you to kindly provide us your other alternate number and preferred timings to contact you, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .

Thanks and Regards,
Customer Care,
Tata Docomo.