Dear Mr.Nagpal,

We are sorry to note that the item that you have purchased through the order no-3475637.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3475637] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at feedback@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Concerned

Yes , i had a telephonic conversation,

First of all, I didn't asked for a refund but i want replacement,
Secondly , in the conversation also , I said it is not possible for me to go to Blue Dart office as it is much far from my residence
thats why I had chosen for home delivery, and i have no time available to go and manage time because of my Job timings

Naaptol representative also said, that some person would come to collect the product from my place of residence

If i have to bear so much uncomfort for a problem which is not mine, then what is the purpose of home delivery facility.

So , Please arrange a person who would collect the product from my place of residence.

Thankyou.

i bought a htc g1( order no. 3663228). the product looked very old. the accessories(charger, data cable) were not of this phone and are not genuine. some features of the phone were also not working. the haedphone is looking like china product. i even did not recieve a warranty card. i think i am victimized.. i am in big worry with this product.... i am ready to send back the faulty accessories for the replacemrnt of a newand genuine set of accessories.. if not possible then take back your product and give me refund.. i ordered it in the process of "" cash on delivery "" option.. in case of refund send someone at my home and give me my money ang take away the phone. i cannot send the phone alone as noe i dont have any faith on you people for a safe refund.

Dear Mr.Mallick,

We are sorry to note that the item that you have purchased through the order no-3663228.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3663228] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Respected sir,
I ordered big home - mini silai machine with thread set. From naaptol
via naaptol website on cod basis. Silai machine was hand picked from
blue dart courier services vadodara on 22th no april 2012 after
payment of 1699/- Rupees.

When I opened the silai machine then I saw that the product is
defective . When I contacted the customer care then they told me we
cant' help you, and they will not tack action on the my complaint
after 30/04/2012. I will be lodging compliant with consumer court
vadodara and legal case of mental torture by customer care executives.
I have recorded conversations.

Order ID-3845705
complain ID-2822319

I have purchased a (HTC-G1)T-Mobile against Order ID-3830470,HTC-G1 3G Android Mobile April 17, 12Cash on Delivery (COD)7198.00Order Deliveredin 25th Apr 2012.But the product is defective & lookslike China Mobile.The CD is blank(user Manual).The Sidekick flap is not working,there is no Warrenty Card, no Invoice,Battery is not lasting more then 4-5 hours.Whether you use it or not.I am requesting the naaptol guys again & again but there was no response from yourside.What is this?We customers were dumb na?I have already requested to change my product because it is defective.I have even talked with your customer care representive, & that person told that " Sir please don't worry,within 48 hrs definitely you will get a call & after that you will resend the product & will get the new one".Hell its a matter of 4 days now.after that I have already wrote a grieveance letter to your CEO,there is no response.What I m a person who has no value at all or what?I have spent Rs. 7,195/- for this defective product.I have already wrote 2ice or 3ice about all the discrepencies,, but alas..there is no response.I am requesting you guys finally, please help me out & again don't do like this with valuable customers.Hoping to get the result soon.I am requesting to give a branded Nokia or Samsung phone of same cost & please change this product.Please let me know the procedure of return.yes i am not going to pay the courier charge again.So plz do it as soon as possible.
.Malaya Samal,Hello-7504994119,malaya@verizon4u.com, Bhubaneswar, Odisha

Dear Ms.Juhi,

We are sorry to note that the item that you have purchased through the order no-3845705.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3845705] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Samal,

We are sorry to note that the item that you have purchased through the order no-3830470.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3830470] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at contact@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

HTC:-G1 Anroid Mobile
Order No:- 3281736

Sir/Madam
I have purchase the HTC G1 Handset from Naptol on 23rd Feb. 2012. But the Set is Faulty. I Complaint the customer care 14 - 15 times. Every time they said that we send to mail on your e mail address. But their is no mail from Cumsomer care. Then i send the product on Naptol Godoun address on 26th April 2012 by Blue Dart Courier Service with courier no. 60126768435. and the charges 465 paid my my self. Without my permission they sent an another Piece of handset on my Present address. but i sent back the produce on Naptol Godoun address on 5 May 2012 by Blue Dart Courier Service with courier no. 60133224524.

The Products Received on Godoun address.

Your are requested not to insist me to take some hard steps as it may comes to the brand name. Therefore kindly provide the refund the total amount (7298)DD with the committed time frame.


Thanks & Regrd
Sukhvinder Singh
+91- 9728242420

Dear Mr.Singh,

We were trying to reach you on:-9728242420, but at that time you were not contactable.

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :Sukhvinder Singh Amount : 7298.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Samal,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring : Malaya Sama Amount : 7198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Dear Mr.Singh,

As per our telephonic conversation, you said that you haven't received your refund cheque but we would like to informed you that we have already sent your cheque.

Kindly check below mention cheque details.

Cheque Favouring Name:- Sukhvinder Singh
Refund Amount:- 7298.00
Cheque Sent Via Blue Dart Courier & AWB No:-46047595613.

we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.

Request your patience in the interim.



Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

As discussed the summary of the product history with Naaptol is as follows :

1) Purchase a 102 pcs tool kit on 5th April 2012, via order no : 3760117.

2) Received the damaged packet on 17th April 2012.

3)Spoked with the customer care, and been asked to dispose the old packet.

4) Later been asked to return the packet, to there office.

5) Product despatched on 27th April 2012.Blue Dart Courier.. consignment no : 13507503925.

6)on 28th April it was delivered.

7) On may 2nd it was told they have not received the goods.

8) On 24th may it was told product received, requires 4 to 5 working day for refund.

9)The product with JS associated warehouse, they are waiting for the product. Need another 4 to 5 days.

10) On may 28th, its mentioned the product is still with naaptol ware house.

11) No reply for 3 consequtive mail.

12) In between made a online complaint having the complaint no :2778340. Spoked with Mr.Sanket Manjerkar.

13) June 31st received sms from naaptol. goods delivered, thanks for shopping with naaptol.

14) June 5th Mail from Mr.Singh, wait for few more days will get the refund.

15) Customer care had only 1 answer wait for few more days. They cant pass the number of there seniors.

Please make a clear statement, are you willing to refund or making fun of the public money.

Mr.Ceo of Naaptol, would appreciate if you put your comments into it.

Please let me know a clear picture, will i get the refund. If yes when. ( give a specific date), no 3 - 4 days story.

or tell me you will not refund.

Really feeling cheated by purchasing product from NAAPTOL.

Regards
Raju panja

Dear raju,

As per our telephonic conversation you said that you have not received refund amount.


We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.


Cheque favoring : Raju Panja amount : 2798.00/-


Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.


Do write us back at feedback@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.


Request your patience in the interim.



Thanks & regards,


customer care
naaptol online shopping pvt.Ltd.