Dear Bharathi Raja,

We are approaching from Eureka forbes and regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your Customer ID Number , address and contact details so that I can personally ensure our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.

Regards,
Eureka Forbes Team

I had purchased aquaguard RO reviva on 16th Jan'2010. It stopped giving water from july onwards, anf from sep'2010 no water was coming. Tried reaching to the sales person, his teamlead, aqauguard service center and after all struggle some service person came and asked us to change filter, as no other option i had gone for AMC and under that filter was changed. For first year only one service done. That time all the concern person told that after using certain amount of water around 40000 liter you need to change filter. that time as no other option i had i changed filters. now again filter is not woking. After almost 1 month of complain, service engg came and told again need to replace filter. This time i don't think even 10000 liter water is used and again need to change filter, no one came for AMC visit thorughout the year, no cleaning done and now directly need to replace filter. Its just cheating, every 6 moths we need to change filter and pay AMC, as under AMC only once they will change filter.
As a customer i was beging for free service which is a part of AMC and customer rights even after paying a big amount for the same. also in last 1 month for repairing daily i am calling customer care.
As i am putting my complain here as i am not able to reach anyone from EUREKA FORBES.
Lot of promises have been given during the time of purchase but worst service.


Abhishek
J P Nagar phase7,
Bangalore
9886236186

Siddhesh Wadkar
Air-India (Cabin-Crew)
contct no : 9920010787 / 9619893302.

To,
The Manager,
Forbes Gokak Ltd.(Eureka Forbes)


Dear Sir/ Madam,

Sub : Poor after sales service of aquaguard water purifier(AG infinity) given by Mr. Manish Singh (staff no. 9002615.contact no.9833246104)


This is to inform you about the incidence which has happened with me in the month of may 2011 to june 2011, and which shows very poor after sales service and lack of co-orination.


On 19th of may 2011 i have approched aquaguard sales representative Mr manish singh (staff no 9002615, contact no.9833246104) whose reference has been given by my friend mr rahul deore who had recently bought an aquaguard purifier. Mr rahul deore also told me that mr manish singh is not so good with his after sales services as he doesnt come on time he doesnt send person to fixed up the machine.

But because i was in badly need of water purifier as my mother and sister's health was not good coz of bad water. After approching Mr manish singh have already told about my home condition and how faster i required purfier and also taken words for him regarding giving good aftere sales services. We have called manish singh on thursday 19th of may 2011 at my place. He came on the same day evening the day i called him on phone. After seeing a demo my family was about to go out of mumbai for a weeks time. we told him about it and told him that will call you after few days once my family comes back, but he was forcing us to pay the cheque at that time only. instead of explaining him the whole thing he was insisting us a lot about the cheque payment at that time. At last he has agreed to come over again. So on friday 20th of may mr manish singh called me thrice a day. I was busy in my office work and office meeting, so couldnt able to talk to him so i told him that i will get back to you. On saturday 21st of may i have called up mr manish singh to collect the cheque. He came immediately in few hours to collect the cheque, he also told me that the aquaguard (AG infinity) will be delivered to your place on 3rd day and my person will come on 4th day to fixed it up. I told him that i am going out of country for my office work and will be coming after 8 to 10 day so you please make sure that everything goes as per your commitment. He said dont worry sir, i will personally look into the matter.

I came back to india on tuesday 31st may 2011 night and was very much surprised to know from my parents that the machine was delivered after two days only ie on monday 23rd May 2011. But nobody has come to fixed it up. I was very much shocked, and my mother and sister's health was again down due to bad water. that means the reason i have hurried the payment and things had not at all took place. very next day morning Wednesday 1st June 2011, i had call Mr manish singh and asked about the same as why the purifier not been fixed up yet, he was just giving stupid reasons which i dint understand and his reason was he was busy in some work. which was not at all tolerable. i asked him about fixing up the purifier as soon as possible. he said sir tomorrow i will send my person to fixed it as today i cant send anyone. Next day ie thursday 2nd june 2011 morning i called him to reminding about the same and also told him that as we have to close the water line in my wing so have taken permission from my society's secretary so please send your person at the time we had fixed an appointment ie 2 pm. again he agreed for the same. I waited till 3 pm nobody came. I was calling Mr Manish singh on his contact no.9833246104 contineously his no was coming switched off. till the evening 6 pm. After 6 pm his phone was ringing but Mr manish singh was not answering my phone call neither my sms. On friday 3rd june 2011 whole day i was trying Mr manish singhs no but he was not answering his phone. on saturday 4th june 2011 when called in the afternoon around 1.30 pm one lady picked up the phone call and told that manish singh is not here he is gone to his native place and she will tell manish singh to call me back again. he did not called me back till monday 6th june 2011.

On monday 6th june 2011 somehow i have got the no of so called mr manish singhs seniour Mr Razaq (contact no 9819152726). I called razaq on monday 6th june 2011 at 1230 noon and i was so fed up that i cancelled the order of my aquaguard purifier. Mr razaq was trying a lot about not cancelling it. But i did not listened to him and cancelled it. Razaq said that i will get back my money via cheque in 7 working days. I asked what if amount doesnt come on time? Razaq said no sir i am here only and i wont do anything like how Mr manish singh has done it. Then i thought as already my mother and sister's health is going down because of bad quality water then why to cancel the order. Again i called up razaq and told him that when you can send your person at the earliest? he said whenever u say as if u want i can send it now at this moment. I told him about the next day afternoon. I came home at around 330 pm the same day ie 6th june 2011 for some work and about to go back to office at 415 pm while leaving there was person ringing on my door saying that i am from aquaguard and came to fixed up ur purifier i said but who send you here? he said i have got the information from our bhandup office. I told him that i am just leaving for my office so cant stay home for aquaguard connection, and send him back. He gave me his office no and asked me to contact his office. When i called up his office and spoke to Mr Tondare (contact no - 07498243391) who is a service co-ordinator said that he has got the information regarding fixation of my aquaguard on friday only but he said sorry sir there was a delay from our side due to some negligence and there was some problem in our PC that is why the delay has happened. As he has got a maill on 2nd june thursday only but there was a problem in opening of mail and after that there was sunday coming that is why this delay happened. Again i told him that the machine is already came to me but only the fixation part has to be done. He agreed for that and showing very much enthusiasm in sending a man. so on the next day he send a guy Mr Jitu Yadav who was not a machine fixing guy but a sales representative like a manish singh. So again this gentleman told me that now i will send another man to fix up your aquaguard.

So after all that chaos my machine got fixed up on 14th june ie after 25 days after delivery. This is not enough as there was a leak in my machine and the water which use to come out of machine was stinking, even after many days of using the water. so again i called up mr tondare on 18th of june, saturday mr tondare told me dat its a half day sir and the boys have already left for the day, i have told him to arrange at least on sunday, he said yes, but the same result have been applied for me from aquagurd. Mr tondare did not send his man on sunday or monday so i have called him up on tuesday ie on 21st. at that time mr tondare himself asked me that, isn't it got repaired yet? I said no. He promised me to send a person. and surprisingly person has came on the same day, and replaced the affected part inside the machine.


I have tried to convey you the whole incidence which took place and what all happened with me. Coz of negligance of your employees I had to struggle a lot and has to suffer with my familys health as well. Hoping you to take the necessary action againt it and also inform me the reason of all this. And also tell me that what will compensate my familys health and what i have gone through??


your faithfully

siddhesh Wadkar

Dear Customer,

We regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number , address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Bharathi Raja,

We are approaching from Eureka forbes and regret the inconvenience you had to face and would like to help resolve this issue on priority basis.
We have made a note of your complaint and I request you to kindly provide me with your Customer ID Number , address and contact details so that I can personally ensure our service executive in your city fixes an appointment at your convenience and resolve this at the earliest.

Regards,
Eureka Forbes Team

Dear Mr. Siddhesh Wadkar,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Hi ,

I purchased Aqua guard total enhance on 16/11/2011from the Sales person "Swami" of mahadevpura office bangalore. After the payment he never showed up for water checking, warranty. when ever i am calling him either he is not picking up the call or making false commitments regarding visiting.

Even the unit which is given to me leaks from the tap. I am pissed of with following up.

Pls do the needfull.

Thanks and Regards,
Sudeep
7899532789

Dear Mr. Sudeep,

We have received feedback from our service team that your issue has been attended and resolved. We request you to kindly confirm the same.

Should you require any further assistance in the future, please feel free to write in.

Regards,
Eureka Forbes Team

Hi,


I have ordered an aquaguard total RO product on 28th Feb'12. The sales person who took the booking was Mr. Srinivasan. And he told that the machine will be delivered within 3 days and will be installed the next day.after three days the unit is been delivered and next day the unit is installed. two persons installed the machine. When I asked about Warranty Card, they said I need to get it from the Sales Person (Mr.Srinivasan), through whom I booked the unit. Next day I called Srinivasan about the Warranty Card. He said it will be there in the box. I checked in the Box......Warranty Card is not there. Since then I'm calling Srinivasan......he used to say.....he will bring it. Even I called Customer Care (044-39883333) in this regard. But till today I couldn't receive Warranty Card. I'm not getting whats the problem in sending the Warranty Card even after paying the Full Amount.

Just for getting the Warranty Card......if I need to struggle this much, then how about the Free Services for first 1 year ( for every three months ). Its seems like Sales Persons are interested only in Getting Money and improving Business. They don't bother about the Services provided to Customers with regards to Water Purifier.

Please look into this issue immediately and do the needful. At least now I hope I'll get the Warranty Card.

Transaction Details For your Reference:

12 Mar 2012

Chq Paid-MICR CTS-CH-EUREKA FORBES LTD

000000270016

12 Mar 2012

9490.00

340.42

Thanks & Regards
Leela M Velamakanni

Dear Leela,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Sir,

I have purchased Aquaguard Total reviva on 27th Feb 2012. And I was assured by Mr. Srinivasan - Salesman, that installation is done on Thursday - 1st Mar'12. But installation is done on 4th Feb'12 by Suresh (Contact#9042955541). When I asked Suresh for Warranty Card - he said Srinivasan will bring it in two days, because Salesman is concern for giving the Warranty Card. Initially when I called Srinivasan, he said it will be there in the box. Later so many times I called Srinivasan regarding Warranty Card - since as he said Card is not there in the box. But no response from him. Finally I raised a complaint. Still I didn't receive Warranty Card - Though 45 days are passed as one Madam from Customer Care Told when I raised Complaint first time. This is second time I raising the Complaint again. At least now you should send the Warranty Card.

Monday morning, I called Customer Care spoke to one Madam who assured that she will courier it. But no Courier as she promised.

This is really frustrating. Either you send someone to give the Warranty Card or Courier it to the following Address. I don't understand the irresponsibility of your guys. You will Advertise the Product as if you are serving public 24 hrs at door step, but in reality you are giving trouble to customers with out giving value to customers.

TXN Details for your Reference:
------------------------------

12 Mar 2012 Chq Paid-MICR CTS-CH-EUREKA FORBES LTD 000000270016 12 Mar 2012 9490.00

Requesting to send the Warranty Card a tleast now without delay any more.

Address to send the Courier:
---------------------------
Leela M Velamakanni
Ness Technologies India Pvt Ltd
PayPal India Development Center
Futura IT Park, Block A, #334,
OMR, Shollinganallur, Chennai - 600119
Tel: 91-8122356137 Off: 044-66380241

Hope I'll get it now.....otherwise I'm helpless and assume that you are expecting me to file a complaint in Consumer Cell.
Eagerly awaiting your reply.

Thanks & Regards
Leela M Velamakanni.

This is to inform that no serviceman attended to our Aquasure crystal UV water purifier after we purchased it on 6th July 2011. Its almost a year now and repeated complaints have fallen on deaf ears. We never expected Eureka Forbes would behave in such a manner.

Jyothi Nair
9769696622/
9921205555

Dear Mr. Velamakanni,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our sales team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

This is to inform that no serviceman attended to our Aquasure crystal UV water purifier after we purchased it on 6th July 2011. Its almost a year now and repeated complaints have fallen on deaf ears. We never expected Eureka Forbes would behave in such a manner.

Jyothi Nair
9769696622/
9921205555

Dear Jyothi,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

I Have purchased Aqua guard Total Reviva from Poonamallee Chennai-52. But installed by Thiruvallur branch on 02-08-10. My unit no: 6028101. I have contacted 39883333 for Service of my unit on 24-04-12 my complaint no is 86773411. Till today nobody has come for service Please do the needful for service.