Dear customer,

We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at custserv@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Sarita
Su-kam Executive
custserv@su-kam.com

Dear customer,

We are extremely sorry that you have been inconvenienced through a Su-kam product. However, we pride ourselves on prompt and effective customer service. Please provide us with your name, contact number and address. details,Please give us the complaint number and date as well and we assure you to look into the matter at the earliest. Mail us at custserv@su-kam.com, We would do our best to resolve your grievance at the earliest.
Hoping to hear from you soon.

Sarita
Su-kam Executive
custserv@su-kam.com

Dear customer,

We haven’t heard back from you as yet. We again kindly request you to provide us with your name, contact number and address along with complaint number and date. Mail us at custserv@su-kam.com.We would look into the matter immediately and get it resolved as soon as possible. We care for our customers and want to provide the best services to them.

Su-kam Executive
custserv@su-kam.com

Hi,
I had raised 2 complaints with sukam customer care (396380 and 396385)about the faulty battery which was under warranty and given back to the distributor for repair/replacement.It was on march 07 2010 and till now May 01 2010 the battery has not been replaced at my house.We are suffering so much because of this and even after investing 13000 rs i dont have peace of mind.
The details are:
Issue: The Sukam battery which was under warranty was not working .Contacted the Distributor from who i bought the inverter and batter in Hyderabad (Mr Zulifqar baig) and he took battery in March 7th but till now has not returned the battery.(more than 50 days).
I am highly disstatisfied with SUKAM approach and would like to get my money refunded.
DIstributor Name: M . B .Traders
Dealer Name: Mr Zulfiqar Baig
Phone: 9246262556
Location :Old City,Feelkhana,Hyderabad

My details:
Gaurav Shrivastava
210 green Block,My home rainbow apt,tolichowki Hyderabad-50008
Ph: 9603098195

Thanks
Gaurav

Hi,
My sukam battery was under warrnty and was not working properly.The dealer from whom i bought it took it on 7match 2010 for replacement.Till now he has not returned the battery.
Also lodged two complaints with customer care SUKAM (nbr: 396380 and 396385)but till now no action has been taken.Please refund my battery amount as it has been a very delayed and irreseponsbile service from sukam distributors and customer care.
Issue: The Sukam battery which was under waranty was not working properly.Contacted the Distributor in Hyderabad (Mr Zulifqar baig) and he took battery in March 7th but till now has not returned the battery.(more than 45 days)afrter service
I am highly disstatisfied with his approach and would like to get my working battery back asap.

Shop Name: M . B .Traders
Dealer Name: Mr Zulfiqar Baig
Phone: 9246262556
Location :Old City,Kharkhana ,Hyderabad

My details:
Gaurav Shrivastava
210 green Block,My home rainbow apt,tolichowki Hyderabad-50008
Ph: 9603098195

Hi,
My sukam battery was under warrnty and was not working properly.The dealer from whom i bought it took it on 7match 2010 for replacement.Till now he has not returned the battery.
Also lodged two complaints with customer care SUKAM (nbr: 396380 and 396385)but till now no action has been taken.Please refund my battery amount as it has been a very delayed and irreseponsbile service from sukam distributors and customer care.
Issue: The Sukam battery which was under waranty was not working properly.Contacted the Distributor in Hyderabad (Mr Zulifqar baig) and he took battery in March 7th but till now has not returned the battery.(more than 45 days)afrter service
I am highly disstatisfied with his approach and would like to get my working battery back asap.

Shop Name: M . B .Traders
Dealer Name: Mr Zulfiqar Baig
Phone: 9246262556
Location :Old City,Kharkhana ,Hyderabad

My details:
Gaurav Shrivastava
210 green Block,My home rainbow apt,tolichowki Hyderabad-50008
Ph: 9603098195

We had a problem with our ups and had calledbup the customer care.they guy came and he replaced some part without even informing us and now the backup isnt even coming we called him again he did the same thing and this time demanded money from us although it was a free service and now the backup isnt even working for 10mins when the power goes and our calling the customer service is all vain.hope i hear some solution to my problem or am so fussed that ill esclate this matter to which ever heights i can take it to.I did even send a mail to customer service

Dealer of Sukam are cheats. They take baterry for repair and never return

We own a Sukam inverter of 7.5 KVA capacity along with a battery bank of 10 batteries smf 150 ah. This complete set is 2 years old. Two days back in night we had a narrow escape as one of the battery exploded with a massive impact which almost shook our house breaking two big glass with a sound impact pulling our neighbours out. With the God grace no casualties happened as night time no one in that area. But anything could have happened. Sukam engineer had seen the site taken pictures of site.
We have requested company to replace all suspected batteries as we are concern that there are balance batteries in the house. Unfortunately I have been given a feedback from company that since the battery is out of warranty, company does not hold any responsibility and I should take care myself by changing the battery. Which is a shock to us that instead Sukam should have come forward in support of our narrow escape and by now should have taken out these suspected set of batteries from our house and replaced with a new one. But Sukam is trying to convey after warranty period, batteries can be out of safety specifications/parameters? Does out of warranty mean company can leave us with such dangerous and hazardous state? can leave this kind of explosions to happen?
We have written to Sukam but no response. Complain no 1209693082.

Neena Jain
neena33c@hotmail.com