Dear Sir,
I had booked for an item costing Rs.7598/- and paid by Cr. card on 25/06/2009. My order NO.OGA090055725, booking ID NO.7770030483 and my Mem. No. is ITBC0950797, and promised to deliver the items within 15 days. But almost three months passed but neither the items delivered nor paid money refunded to me inspite of 9-10 Email send to their official address.I am enclosing my correspondence with this group. Please help me out, and take this group to task and ask for heavy compensation for mental agony of distant customer.If possible lodge FIR/Cases of Cheating against INDIA TODAY BOOK CLUB.
Thanking You. Yours Sincerely, Tapan Kumar Goswami
--------------------------------------------------------------------------
RE: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725 (Rs.7598/-)
Saturday, 5 September, 2009 1:10:17 PMFrom: Response <response@indiatodaybookclub.com>View Contact
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
-------Dear Member,
Thank you for writing us.
With due respect of your mail we would like to inform you that your request is already frowarded to the respective department on an proprity basis, how ever we have once again frowarded a reminder towards to do it on a urjent basis as the situation of the order is you have not received the order neither do
us so our inspection team is working it,we do realise its taking a little time as there are certain process to be considered.
Assure you of our best possible services always and expect you cooperation with us, Thank you.
We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or Email us.

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Regards,
Gautam Gupta
Executive Relations
India Today Book Club

------------------------------------------------------------------------
From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Thursday, September 03, 2009 8:54 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo.co.in
Subject: Re: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725 (Rs.7598/-)

Already Seventy (70) days passed since booking of my above mentioned items and I had already sent 7-8 mail and telecall but it is clear that INDIA TODAY BOOK CLUB HOUSE is a house to cheat people. I am giving you last opportunity to deliver my paid items within ten (10) more days and after that your house will face the consequences. Already I had discussed it with a number of TV Channel and it will be A BIG MASALA item and Print Media and Consumer Court will follow up the case and I have sufficient document to prove what I meant to say.
Again I am enclosing details of complaints through mail to you for your reference.
Wish You all the best in the coming days.

Yours Sincerely,
Tapan Kumar Goswami(Mem No.-ITBC0950797)
---------------------------------------------------------------------
From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Friday, 28 August, 2009 2:29:33 PM
Subject: RE: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725 (Rs.7598/-)
Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your request is already forwarded to concern department kindly wait some that we can do needful for you.
Kindly we request you to wait a little.

We assure you to solve you concern with immediate effect.

So it’s our humble request to you kindly wait for some more working days.

Very soon we will inform you about the status of your request.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

response@indiatodaybookclub.com or for any query please call us at 011- 40502424or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
PRAVEEN
India Today Book Club
-------------------------------------------------------------------
From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Wednesday, August 26, 2009 4:46 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo.co.in
Subject: Re: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725 (Rs.7598/-)
Dear Sir,
Another week passed & I am back with my NON DELIVERY OF PROMISED ITEMS,COSTING Rs.7598/-(PAID-2 Months back).Please be serious and do whatever U can as time is limited and I will be utilising all my efforts to air my grievances through all media and means by exposing your houses all types complaints.

Hardly it takes 3-4 days for delivery of any consignment from NEW DELHI TO HOWRAH, i.e. my address Flat No.-MIG 3/6, Dreamland Cooperative Hsg. Society Ltd., B/1 Drainage Canal Road, P.O.-Santragachi, Dist.- Howrah, PIN-711104 (W.B.) ,. Moreover Delivery charges Rs.599/- already paid two maonths back.

I am enclosing mail from my side as well from your side for the last fifty days which alone are sufficient to expose pathetic condition of your BOOK CLUB's Services, not mentioning other documents I have.

Expecting good sense Prevails.
Yours Sincerely,
Tapan Kumar Goswami(MEM No.-ITBC0950797)--------------------------------------------------------------------------------
From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Thursday, 20 August, 2009 10:52:27 PM
Subject: RE: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725

Dear Member,
We sincerely apologize for inconvenience caused to you.
With reference to your mail we would like to inform you that your request is again forwarded to the concern department for the same.

So it’s our humble request to you kindly wait for some more working days.
Very soon we will inform you about the status of your request.

We value your association with India Today Book Club and thank you for your patronage & co-operation.
For further queries, please feel free to get back to us at

response@indiatodaybookclub.com or for any query please call us at 011- 40502424or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
Harinder Gautam
India Today Book Club
------------------------------------------------------------------

From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Wednesday, August 19, 2009 5:47 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo.co.in
Subject: Re: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725

Dear Sir,

Please refer various mail from my side as well as from your side for non receipt of above mentioned order. Your various mail since last 45 days say that I will be getting my items very soon and to wait for some more days as you have forwarded my complain to concern dept. and escalated the matter to respective dept.

I am very sorry to say, till today the booked item was not delivered although almost two months had passed. Please place yourself in place of distant and valued customer who had believed on your tele call,

just because of your Brand name and now your group is simply exploiting the situation.

Please awake up now and give me details of higher officials E-mail id so can I can redress my grievance to them and more over as Your group is placing me in complete backfoot I think time has come to initiate some legal action. Please advise with a positive attitude.

Tapan Kumar Goswami
--------------------------------------------------------------------------

From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Thursday, 13 August, 2009 12:21:48 PM
Subject: RE: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725

Dear Member,

Thank you for writing us and apologize for the inconvenience being caused to you delay in order.

With due respect of your mail we would like to inform you that we have escalated the matter to the respective department and as soon as we get the responce the order of your would be sent to you, thank you.

Once again we apologize for the inconvenience being caused to you.


Assure you of our best possible services always and expect you cooperation with us, Thank you.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days) or Email us.

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Regards,
Gautam Gupta
Executive Relations
India Today Book Club
----------------------------------------------------------------------------rom: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Wednesday, August 12, 2009 6:05 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo.co.in
Subject: Re: NON DELIVERY OF ORDER Mem.No.- ITBCO950797, ORDER NO.TELESALES/0GA090055725

Dear Sir,

I am really horrified by the response I am getting from your side. I had booked above mentioned order on 25 Jun 2009 and made payment on the same date. More than fifty (50) days passed and your every replied mail asks for some more days. Enclosed herewith please find four mail from my side and your replied mail. Please go through these mail minutely, and reply positively within timeframe of delivery of your promised items.
Please wake up and understand problems of your valued customer. If you can't deliver the order, refund my money without any more delay other wise You will be in deep trouble. Take action accordingly.

Tapan Kumar Goswami


--------------------------------------------------------------------------

From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Tuesday, 4 August, 2009 3:35:25 AM
Subject: RE: [Suspected Spam] - Re: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725 Mem.No.- ITBCO950797

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that we have forwarded your complain to our concern department. We request you that kindly wait for some days. You will receive the same soon.

Please note your Membership number ITBC0950797 for your future references.

We value our customer and trust that you enjoy our products..

Your valuable association with the India Today Book Club means a lot to us.


Assure you of our best possible services always.


For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
--------------------------------------------------------------------------
From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Monday, August 03, 2009 7:54 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo..co.in
Subject: [Suspected Spam] - Re: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725 Mem.No.- ITBCO950797

Dear Sir,
Please read this mail and enclosed mail thoroughly, as it appears that Your all replied mail are ready made. I made payment of Rs..7558/-(Rs.6999/-+Rs.559/- delivery charges) on 25/06/09 i.e. around 6 weeks ago. Till date I had not received my booked items. Please refer your enclose mail dtd. 15 Jul .09, where you mentioned I will be receiving my order very soon. Please tell me why, it is being delayed so much.

Please enquire whereabout of the booking order/consignment and its latest position. Expecting positive feedback and time schedule of delivery of promised order.

Yours sincerely,

Tapan Kumar Goswami
--------------------------------------------------------------------------

From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Thursday, 30 July, 2009 1:42:17 PM
Subject: RE: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725 ITBCO950797

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that your order is fully processed from our side and we ensure you that you will receive your parcel very soon. Kindly Wait for few days you will receive the same soon


We request you to kindly quote your membership number ITBC0950797 and order booking ID in all future correspondences with us.


We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,
INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
India Today Book Club

--------------------------------------------------------------------------

From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Wednesday, July 29, 2009 7:28 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo.co.in
Subject: Re: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725 ITBCO950797

Please enquire about mentioned order No. and take required action for safe delivery, as the order has been dispatched on 04/07/2009 by DM SF NC P/190105, as I got a SMS from LM-BOOK CLUB on 07 July 2009. My order was fully processed from your side and that does not mean that the item as promised by you was delivered to the customer and moreover your toll free no. is no more exising and another Helpline No. 011-40502424 is not responding and already I spend some money only by listening youur automated voice.

All this shows how much do you care for your Valued Customer, who had trusted you. Please don't ask for any more apology, expecting some positive reply and delivery of promised items.

Yours sincerely,

Tapan Kumar Goswami--------------------------------------------------------------------------

From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Saturday, 25 July, 2009 1:11:50 PM
Subject: RE: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725

Dear Member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that your order is fully processed from our side and we ensure you that you will receive your parcel very soon.

We request you to kindly quote your membership number ITBC0950797 and order booking ID in all future correspondences with us.
We value your association with India Today Book Club and thank you for your patronage & co-operation.


For further queries, please feel free to get back to us at response@indiatodaybookclub.com or for any query please call us at 011- 40502424 or 1800 10 24242 (toll free) or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068
Thanks & Regards,
CHETAN ARYA
India Today Book Club

----------------------------------------------------------------------

From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Friday, July 24, 2009 8:13 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo.co.in
Subject: Re: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725
Dear Sir,

Please refer enclosed mail from me as wall as from you and tele .call. The amount i.e. Rs 7598/- already paid and in spite of complete one months passed ,on 23 July, I received one tele call from 011-41704691 informing that my order will not be delivered showing some silly reasons although my address is just 10 kms away from heart of city Kolkata. At this stage I will have no other option but report the matter to your Editor in chief Mr.. Arun Purie and Group Executive Director Mr. Prabhu Chawla and will have to drag your group to consumer court and to Mass Media. If really You are unable to deliver my booking items as promised by you, please refund my paid amount with compensation as early as possible. Please remember no outstation check will be accepted as banks will be charging service charges for collection of Outstation check.Awaiting for your clarification by mail as early as possible.

Tapan Kumar Goswami.

-------------------------------------------------------------------------

From: Response <response@indiatodaybookclub.com>
To: TAPAN GOSWAMI <tkgoswami12@yahoo.co.in>
Sent: Wednesday, 15 July, 2009 7:17:01 AM
Subject: RE: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725

Dear Member,

We apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that your order has been fully processed from our end we request you that kindly wait for some days. You will receive the same soon.

Please note your Membership number ITBC0950797 for your future references.

We value our customer and trust that you enjoy our products.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.


For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 or 1800 1024242 toll free, 9:30 AM TO 6:30 PM, and all 7 days)

Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club

-------------------------------------------------------------------------

From: TAPAN GOSWAMI [mailto:tkgoswami12@yahoo.co.in]
Sent: Tuesday, July 14, 2009 5:30 PM
To: response (ITBC)
Cc: tkgoswami12@yahoo..co.in
Subject: Re: NON DELIVERY OF ORDERNO.: TELESALES/0GA090055725

Please refer your enclosed e-mail. The order had not yet been delivered. Please enquire for smooth and fast delivery. Thanks.
:@
--------------------------------------------------------------------------------

From: "response@indiatodaybookclub.com" <response@indiatodaybookclub.com>
To: tkgoswami12@yahoo.co.in
Sent: Saturday, 27 June, 2009 9:52:05 AM
Subject: Order Confirmation from India Today Book Club

Dear TAPAN KUMAR GOSWAMI

Thank you for your order. We wish to inform you that your order has been put under
process with order no TELESALES/0GA090055725. The order value is Rs. 7598. You will receive an email and a sms with your despatch details soon.


Thank you once again for ordering with India Today Book Club

For any further assistance please reply to this email or call us at 011-40502424(10 a.m.
to 6 p.m.) or SMS ITBC to 52424.



hanking You, SIR. Yours :