Originally Posted by nareen

The Koryo product is not working nymore right after 3 days from the purchase date.

I have bought a koryo electronic rice cooker recently with model no : KEC 1823 and se.no APKEC18B11HO123 on 31/1/12 at a big bazaar, a division of pantaloon retail ltd. T.C38/1650 malabar castle, M.G road, Panhavangadi, trivandrum, kerala - 695036.
After returning to my home town Hyderabad it was not working anymore. In regard to this when i went to make a complaint at customer care Big Bazaar, Ameerpet, hyderabad, on 7 th feb, they were n't any interested in my complaint and said they were handling no more complaints of Koryo products and told us to make a complaint to customer care email id of big bazaar. Please someone help me in this regard

Dear customer,

Hi, I am Priya from Future Group. Please accept my sincere apologies for the defect in the product you purchased. If you could help us with the invoice number we will investigate this issue and get back to you. Please write to priya@futuregroup.in along with your contact details and invoice number 1979.

Regards,
Priya
Future Group Care

I bought koryo product (koryo electric rice cooker model no kec 1823) at Big Baazar, Koti, Hyderabad, Andhra Pradesh.

I am fed up with this product, since it got repaired on the first day I got it. I just tried to use it, but it went out. Since Big bazaar authorities said two years warranty for this product, we went for replacement of this product, but the service desk people in Big Bazaar don't know what is the meaning of warranty and gaurantee. They didnt give us replacement, and went on arguing. It ll be good that to look after this, so that no other consumers gets affected with the same problem.

Originally Posted by sabarivasan1

I bought koryo product (koryo electric rice cooker model no kec 1823) at Big Baazar, Koti, Hyderabad, Andhra Pradesh.

I am fed up with this product, since it got repaired on the first day I got it. I just tried to use it, but it went out. Since Big bazaar authorities said two years warranty for this product, we went for replacement of this product, but the service desk people in Big Bazaar don't know what is the meaning of warranty and gaurantee. They didnt give us replacement, and went on arguing. It ll be good that to look after this, so that no other consumers gets affected with the same problem.

Dear Customer,

Hi, I am Priya from Future Group. We regret the inconvenience caused. Request you to write to priya@futuregroup.in with your contact details, invoice details, details of the store you purchased from and the reference number 2866. An agent will get in touch with you over this issue.

Regards,
Priya,
Future Group Care

Originally Posted by Future Group Care

Dear Customer,

Hi, I am Priya from Future Group. We regret the inconvenience caused. Request you to write to priya@futuregroup.in with your contact details, invoice details, details of the store you purchased from and the reference number 2866. An agent will get in touch with you over this issue.

Regards,
Priya,
Future Group Care

Dear customer,

Just a reminder that we haven't got a response from you.

Regards,
Priya
Future Group Care

I Purchased o Koryo Hob an year back...It has hell lot of problems i got it replaced with new one. The new one also started giving problem such as leakages and high fumes. Since this is something to do with safety i raised a complaint with Koryo customer care. It is four weeks till now and i didnt hear from them. I ended up making number of calls till date. I am really fed up with this inferior and tainted Koryo product and planning to got consumer court. I am also not interested in getting the replacement and want my money back since i am not ready to put our lives at stake by using this Koryo product.

I bought this from Hometown..Hyderabad.

Originally Posted by sumanthkoppu

I Purchased o Koryo Hob an year back...It has hell lot of problems i got it replaced with new one. The new one also started giving problem such as leakages and high fumes. Since this is something to do with safety i raised a complaint with Koryo customer care. It is four weeks till now and i didnt hear from them. I ended up making number of calls till date. I am really fed up with this inferior and tainted Koryo product and planning to got consumer court. I am also not interested in getting the replacement and want my money back since i am not ready to put our lives at stake by using this Koryo product.

I bought this from Hometown..Hyderabad.

Dear customer,

Hi I am Priya from Future Group. At the outset please accept our apologies for the aberration in our service standards. In order to assist you i request you to write to us at priya@futuregroup.in with your product details, invoice details, store details, your contact details along with your reference id 4172 we'll get in touch with you shortly.

Regards
Priya
Future Group Care

Originally Posted by sumanthkoppu

I Purchased o Koryo Hob an year back...It has hell lot of problems i got it replaced with new one. The new one also started giving problem such as leakages and high fumes. Since this is something to do with safety i raised a complaint with Koryo customer care. It is four weeks till now and i didnt hear from them. I ended up making number of calls till date. I am really fed up with this inferior and tainted Koryo product and planning to got consumer court. I am also not interested in getting the replacement and want my money back since i am not ready to put our lives at stake by using this Koryo product.

I bought this from Hometown..Hyderabad.

Dear customer,

Just a reminder that we haven't received any response from your end.

Regards
Priya
Future Group Care

Hi,

I have bought electric cooker 10 days before and it stopped worked suddenly. I am not getting any response from the service centre and they are not lifting any telephone calls. no is 205000003523957. and my contact no is 9959120788.

Originally Posted by Unregistered

Hi,

I have bought electric cooker 10 days before and it stopped worked suddenly. I am not getting any response from the service centre and they are not lifting any telephone calls. no is 205000003523957. and my contact no is 9959120788.

Dear customer,

We have made a note of your details. We will investigate the matter and get back to you soon.

Regards
Priya
Future Group Care

Originally Posted by Unregistered

Hi,

I have bought electric cooker 10 days before and it stopped worked suddenly. I am not getting any response from the service centre and they are not lifting any telephone calls. no is 205000003523957. and my contact no is 9959120788.

Dear customer,

I trust that your concern has been resolved. I hope that you are satisfied with the resolution. In case you have any further queries please get in touch with us and we will be glad to assist you.

Regards,
Priya
Future Group Care

since i have brought this rice cooker in the month of june 2012 i hve not used even for a single the rice cooker when is is on b y putting rice in it both the cook and warm lights on and the rice will not be cooked even after half and hour and i is not usefull till date in any emergencies i am not able to use it

Dear Akrishna,

Greetings from Future Group.I am Priya. Kindly accept my sincere apologies for the inconvenience caused. I request you to write back to me at priya@futuregroup.in along with your contact details,invoice details and reference ID-11043.I will get back to you soon.

Regards,
Priya.
Future Group Care.

Dear Akrishna,

Hi,Just a reminder that we are yet to receive any feedback from your end.

Regards,
Priya.
Future Group Care.