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Eureka Forbes - Not serviced vacuum cleaner in warranty period and now asking money

This is a discussion on Eureka Forbes - Not serviced vacuum cleaner in warranty period and now asking money within the Others Electrical Products forums, part of the Electrical Appliances category; Hi Sir/Madam, I am facing a lot of trouble in terms of getting my Vacuum Cleaner repaired. I bought this ...

  1. #1
    rahpatha is offline Junior Member
    Join Date
    Jul 2011
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    1

    Default Eureka Forbes - Not serviced vacuum cleaner in warranty period and now asking money

    Hi Sir/Madam,

    I am facing a lot of trouble in terms of getting my Vacuum Cleaner repaired. I bought this from Eureka Forbes on 3rd October 2009. This product got bad on 20th Aug 2010 and we raised a complaint with Customer Care (ID: 83451468). No one even came to check the system. We again inquired and got another complaint number (ID: 84405064) on 26th Feb. Again the same story. No one came to fix this. We again inquired on 10th July. Eureka Forbes people came and confirmed that motor is bad and they need to replace the motor. But now a new story, they want me to pay Rs 1350+ for repairing this and when i asked that i raised a complaint within the warranty period, they are not agreeing for that even with proofs with them. I called up the Customer Care and they gave another ID (latest one : 85240251 on 30th Jul). I want your help in seeking repair of my vacuum cleaner without paying anything more and also i want to put a claim on them for the time I am spending in talking to their Customer care engineers and the mental torture which i went through in the last 8-10 months.

    Regards,
    Rahul

  2. #2
    arifkamaal Guest

    Unhappy parts not available

    am facing a lot of trouble in terms of getting my Vacuum Cleaner repaired. I bought this from Eureka Forbes on 2003. This product got bad and we raised a complaint with Customer Care. No one even came to check the system.I change the three time motor, they ask me motor is burn, when I used this machine in my home only not commmercially, before three month machine are not working, I check this machine in your service centre. they asked me that machine is burn, I change the machine motor last year in november. Then I check the motor in your company privately then he say motor is ok. There are no problem in motor. We again inquired and got another complaint that machine is ok. Then your officer say sorry, u r right machine is ok. then he say electronic plate is not working, It will be change, cost is 240 Rs. I agree, but 5o day complete they are not arrange the plate, I calll many time. Please ask me what I will do....... Please solved my problem. my work is suffer. Before I was thinking that I purchased the water purifief...but I cancelled order....your service are not proper. working staff are cheating , they change my motor three times, I dont know last time my motor binding burn or not burn.. but they take money...Please solve my problem...........................arif kamaal hashmi

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