Sir,
I had purchased a brand new (ISI marked) Geyser of 25 Lts. having 2kwt element of Thermoking Company on 25-10-2010 which was installed only in November,2010. On purchase, company guaranteed for five years against copper tank and one year for other manufacturing defects. Since its installation, its heating function has not functioned satisfactorily at all. Its only after repeated complaints and requests to their Customer Care executives (Mr. Lakhinder, Ms Manisha, etc. ), an executive visited and checked only on/off switches and declared it OK. On further complaints, on our insistence, company Engg. checked the water heating quality, and admitted that it is taking more than expected time for heating water and offered to replace the 2 K. watt element with 3 K.Watt element to make up its heating time. However, we do not find it acceptable as the specifications of the produced do not support 3 Kl. watt element and therefore, requested for replacement of product as per company claimed promise for faulty products within warranty period, which Thermoking company is now denying to fulfill.

2. It is also pertinent to mention that I am also having one more Geyser of Thermoking make of having same specifications and capacity. The company engineer from Thermoking has also checked the heating quality of the brand new geyser with the older one and found it lacking in performance in comparison to their own company Geyser, which obviously is due to some manufacturing fault. The Company ,however, refusing to replace the faulty product.

3. In view of the above, I humbly seek your kind intervention for remedying my complaint and initiating appropriate action against Thermoking Pvt. Ltd. for deficiency in service and not honoring company’s replacement guarantee (within guarantee period) for faulty product
thanking you
aman kumar
9899619011