Hi,

We (Emblazon Software Pvt. Ltd) had purchased "Blue Star Mineral water dispenser BD30HC" on 06/06/2009. After one week of purchase, we found that it was a damaged product. Water started leaking from the dispenser. Within an hour, the bottle would get emptied. So we complained our dealer "Pure Water House, Bangalore". But they din't bother much and asked us to call Blue Star customer care. We called them in July month (complaint # 33245). I think they responded in September month. Finally, after 1.5 months, their technical guys came in and fixed the problem temporarily.

After sometime, again it started leaking. This time the leak rate was faster than the last time. So we called the customer care on 26/10/2009 (complaint # 54510) and told them the problem. Always we got the same answer that they will take this case with urgent priority and fix it ASAP. We waited for the response and kept on calling them. When we called them again on 19/11/2009 and asked the status of (complaint # 54510), the customer care guy closed the case and opened a new case (complaint # 59807) and gave me the number. I asked them why did they do this as they have to sort the case which is open for long time. Instead, they closed it and opened a new case so that now we have to wait for another month or two. I told them if this is the case, then by the time they send the technical person, our warranty period will expire.

Now we are looking to dump this water dispenser to Blue star and and want them to reimberse our money which we have paid them. We don't want to continue using this product. We hope you will help us in sorting this out.

Company name: BLUE STAR
Product: Mineral Water dispenser BD30HC

Dealer: Pure water house, Bangalore ph: 080 25489762/ 32712265
Invoice no: 1218
Date: 6/6/2009
Amount: Rs. 7,500/-
Warranty: 1 year

Our contact details:

Emblazon Software Pvt. Ltd
#72 A-1, 16th Main,
BTM layout 1st Stage,
Bangalore-29

Ph: 080 4148 9770

Thanks & Regards,

R Y Nayak,
Director of Operations,
Emblazon Software Pvt. Ltd