fromMuvva Ram Ceyrac Mahan <mrcmahan@gmail.com>
tokrishnamacharya.amaravadi@zmail.ril.com,
support.hyd@resq.in,
cdit_hyd.4047_bnjr@zmail.ril.com

dateThu, Oct 29, 2009 at 3:15 PM
subjectinstallation of
mailed-bygmail.com

hide details Oct 29


Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809
Reply Reply to all Forward

Muvva Ram Ceyrac MahanDear Krishnamacharya and Support team, What is the update with issue? BUT TIL...
Nov 9 (7 days ago)

Muvva Ram Ceyrac Mahan to krishnamachary., support.hyd, cdit_hyd.4047_., bcc: muvva
show details Nov 9 (7 days ago)


Dear Krishnamacharya and Support team,

What is the update with issue?

BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” Why?

Regards
Muvva Ram
9966858809


- Show quoted text -
On Thu, Oct 29, 2009 at 3:15 PM, Muvva Ram Ceyrac Mahan <mrcmahan@gmail.com> wrote:

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809


Reply Reply to all Forward

Support HydDear sir, Sorry sir We are unable to arrange for installation of your geyser ...
Nov 10 (5 days ago)

Support Hyd to me
show details Nov 10 (5 days ago)


Dear sir,

Sorry sir We are unable to arrange for installation of your geyser in proper time because
your area is out of city limits.We will arrange for you today or tomorrow.

Thanks&Regards,
swathi..
Reliance ResQ




From: Muvva Ram Ceyrac Mahan [mailto:mrcmahan@gmail.com]
Sent: Mon 11/9/2009 8:48 AM
To: krishnamacharya.amaravadi@zmail.ril.com; Support Hyd; cdit_hyd.4047_bnjr@zmail.ril.com
Subject: Re: installation of


- Show quoted text -
Dear Krishnamacharya and Support team,

What is the update with issue?

BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” Why?

Regards
Muvva Ram
9966858809


On Thu, Oct 29, 2009 at 3:15 PM, Muvva Ram Ceyrac Mahan <mrcmahan@gmail.com> wrote:

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809


Reply Forward

Reply |Muvva Ram Ceyrac Mahan to Support
show details Nov 11 (4 days ago)


Dear team,

Can you please explain, what is the city limit according to your installation team?
How come your delivery team worked properly, if it is out of city limit?
Why you haven't explain me at the time of purchasing the product regarding city limit.

How long will you take to respond my intermediate phone calls and personal visit to raised complaint at Banjarahills office, finally two mails in a gap of one week? Who will bear the pain?
What is the penalty for breaching service level agreement?

As a customer we have spent money to lead luxury life by using the product but in this case I have taken the pain of paying interest on the amount invested, loss of pay (sitting at home once you initiate the call No: 8000401915, 8000401916 for installation but without any progress I received a message from AM-Reliance saying that 8000401916 is completed, asking for feedback on installation of Samsung washing machine) and bearing stress and strain which leads to major health problem disturbance in my daily routine life.

Regards
Muvva Ram
9966858809



- Show quoted text -
On Tue, Nov 10, 2009 at 12:06 PM, Support Hyd <support.hyd@resq.in> wrote:

Dear sir,

Sorry sir We are unable to arrange for installation of your geyser in proper time because
your area is out of city limits.We will arrange for you today or tomorrow.

Thanks&Regards,
swathi..
Reliance ResQ




From: Muvva Ram Ceyrac Mahan [mailto:mrcmahan@gmail.com]
Sent: Mon 11/9/2009 8:48 AM
To: krishnamacharya.amaravadi@zmail.ril.com; Support Hyd; cdit_hyd.4047_bnjr@zmail.ril.com
Subject: Re: installation of


Dear Krishnamacharya and Support team,

What is the update with issue?

BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” Why?

Regards
Muvva Ram
9966858809


On Thu, Oct 29, 2009 at 3:15 PM, Muvva Ram Ceyrac Mahan <mrcmahan@gmail.com> wrote:

Dear Krishnamacharya and Support.hyd team and cdit_hyd team,
I have purchased GEYSER_IPROMO, SAMSUNG TLWM WA82V4G and PANASONIC RC SRWA10H on 02-10-2009 – 20:33:02 with order number: 20990055719619
from Reliancedigital Retail Limited, Plot No: 1,2,3,4 H.No: 8-2-684/2/A, Road No: 12, Banjara Hills, Hyderabad – 500034.
After lot of telephonic and personal follow-up person from SAMSUNG company has come to install SAMSUNG TLWM WA82V4G on October, 27th 2009 at the bellow address. But your team failed to do so.
Name: Muvva Ram, Flat No: 103, Plot.No: 19 & 20, Vikas nagar colony, Bandlaguda jagir, Rajendranagar mandal, Hyderabad- 500086.
BUT TILL DATE NON OF YOUR PERSON HAS TURN UP TO INSTALL “GEYSER_IPROMO” in the above address mentioned.
Is this the service you prompt at the time of purchase…………
Can I have your explanation in the above incident?
If this is the service then who do you make me to trust your company for further business?
Waiting for your reply………………………….
Regards
Muvva Ram
9966858809