Official Reply from timtara.com
Dear Dr Azif,
This is with reference to your query regarding delay in refund process.
You have ordered (Order no #10259684)Milagrow Redhawk Robotic Vacuum Cleaner with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologise for the inconvenience caused. However, now your order has been cancelled & refunded & amount has been credited to your account.
We would like to thank you for your kind cooperation & patience.
We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.
Thanks & Regards