Dear Mr.Sharma,

We regret for the inconvenience caused to you.

We would surely help you,kindly help us with your order id so that we can assist you further.

Kindly write back to us at crm@naaptol.com or call us at 09223516148 for further assistance.

Please be assured of complete resolution.



Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Thank you sir,

my order reference number/order number is : 3493480 .
as you suggested i already sent a mail to crm@naaptol.com with order number.

hope i will get quick response as i got from you.

Thanks.

sir,


the first reply i got from crm@naaptol.com is i should have contacted them in first 24 Hr only.(as per manufacturer warranty).when i asked them ab't manufacturer and warranty details. i got the reply :

Dear Mr.Sharma,

We value your association with Naaptol.

Please write to us incase of any queries so call on this no.9223451000-5000

We are committed to serve you.

Thanks & Regards,

Deepika S.
CRM.


i wrote to them only. what does this reply means ? keep customer in loop.
after that i wrote one more mail to them yesterday, in which i asked about any unique number for the identification of my device @ Nokia end, for which i did not get any reply.


please help me to resolve the issue.




Thanks and Regards,
Kamlendra

Dear Mr.Sharma,

As per our telephonic conversation we regret to inform you as the order for "3493480" is beyond warranty period, request you to kindly visit your nearest Mobile shop.

Kindly bear with us and apologies for the inconvenience caused to you.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

sir,

during the telephonic conversation you stated that you can not provide me the Manufacturer details and specific number of my product so it can be identified by Nokia. why is that so??
is it not the product from the nokia? if it is then why you are reluctant to provide me the information. that too Naaptol people are telling me over the phone, why can't you reply to the mail which i sent to crm@naaptol.com provided by you only.

i am not requesting to Naaptol to repair my product.i am just asking you provide me the Manufacturer details and specific number of my product so it can be identified by Nokia.
i guess it is a duplicate one and that's why naaptol is reluctant and product performance went down in first 10 days .

Ragards,
Kamlendra

Originally Posted by kamal_ssharma

sir,

during the telephonic conversation you stated that you can not provide me the Manufacturer details and specific number of my product so it can be identified by Nokia. why is that so??
is it not the product from the nokia? if it is then why you are reluctant to provide me the information. that too Naaptol people are telling me over the phone, why can't you reply to the mail which i sent to crm@naaptol.com provided by you only.

i am not requesting to Naaptol to repair my product.i am just asking you provide me the Manufacturer details and specific number of my product so it can be identified by Nokia.
i guess it is a duplicate one and that's why naaptol is reluctant and product performance went down in first 10 days .

Ragards,
Kamlendra

I have also faced same issue with Naaptol. This is third grade company selling duplicate products. My headset is also not getting charges and when i have contacted Naaptol, they have simply refused to replace the product and told me to contact nokia customer care. The problem here is nokia is not entertaining my complaint simply becase this headset is not the original headset.

Don't know what to do...but i am sure that Naaptol people are bas####d and we should never buy any products from this site. Also let others know this problem of Naaptol and stop them from dealing with Naaptol.