Sharing with you the mail discussion with WESPRO SUPPORT.

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DEVENDRA K
1:28 PM (2 minutes ago)
to WESPRO

Dude!! in that option I can't find the special characters i.e. _-/!@#$%^&*() etc...

Please tell me how to get the original keypad ??

Regards
Devendra Pareek

On Mon, Jan 23, 2012 at 1:29 PM, WESPRO SUPPORT <support@wesprodigital.com> wrote:
Dear Sir, Please use the second option available EN AB… to type in English letters. Pls update if it is working perfectly fine. Regards, WESPRO SUPPORT TEAM From: DEVENDRA K [mailto:devenkp@gmail.com]
Sent: Monday, January 23, 2012 11:17 AM
To: WESPRO SUPPORT
Subject: Re: WESPRO K786 TAB is not working properly Hi, As discussed over phone, please find the attached snap of keypad i'm getting after making this tab factory restore. Please give me a solution for this.. RegardsDevendra PareekCell : 08108187840On Fri, Jan 20, 2012 at 4:24 PM, WESPRO SUPPORT <support@wesprodigital.com> wrote:022 - 6724 6724 Regards, WESPRO SUPPORT TEAM From: DEVENDRA K [mailto:devenkp@gmail.com]
Sent: Friday, January 20, 2012 3:29 PM
To: WESPRO SUPPORT
Subject: Re: WESPRO K786 TAB is not working properly Please Reply.!!!On Fri, Jan 20, 2012 at 1:12 PM, DEVENDRA K <devenkp@gmail.com> wrote:The same device i'm trying to connect. Also let me know about keypad problem. give me ur contact number.
On Fri, Jan 20, 2012 at 12:13 PM, WESPRO SUPPORT <support@wesprodigital.com> wrote:Pls check with HUAWEI E220 It is available on ebay.in. Regards, WESPRO SUPPORT TEAM From: DEVENDRA K [mailto:devenkp@gmail.com]
Sent: Friday, January 20, 2012 11:55 AM
To: WESPRO SUPPORT
Subject: Re: WESPRO K786 TAB is not working properly APN is getting saved my dear. Can you please specify the make & model number of data card which vard i can use on this tablet PC. Also let me know the way to restore the original keypad for this device because the keypad comming after factory restore is too complicated. Also give me your contact number so that I can toctact you. RegardsDevendra PareekCell: 08108187840On Fri, Jan 20, 2012 at 11:52 AM, WESPRO SUPPORT <support@wesprodigital.com> wrote:Dear Sir, All the 3G dongles are not supported with the WESPRO tablet. You can check the below steps to verify if the data card can be used. You need to take the below settings from your SIM CARD co. 1.) GO TO Main Menu- > 3G Network Settings2.) Click on Data enabled and Data roaming.3.) Click on Access point namesà Click on horizontal lines( menu button near the return arrow key)à click on new APN.4.) Get all the settings from your SIM CARD co listed here and press OK. It will save the settings .5.) After this try to connect the internet with your 3G USB device. Regards, WESPRO SUPPORT TEAM From: DEVENDRA K [mailto:devenkp@gmail.com]
Sent: Friday, January 20, 2012 12:51 AM
To: support@wesprodigital.com
Subject: WESPRO K786 TAB is not working properly HI,
I was purchased a tablet pc. The model no is : K786. Purchase date is 02/01/2012
when I'm trying to connect it with my 3G dongle Its showing an error i.e. "Unable to search network at this time, please try again later"
Even after making this device factory restore, its going to the Chines language & keypad is also coming too complicated.
If this Tablet pc is not having the features given in advertisement then its totally wastage of money.
-- RegardsDevendra Pareek

Dear Mr. Devendra,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2328866 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Devendra,

We regret for the inconvenience caused to you.

We have escalated this case to vendor & they will get back to you very soon.

You can also directly write to the vendor at support@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.