Sir i had purchased a Wespro Tablet Pc MOdel No. 786 and the price of this tablet is Rs 6295 from Naaptol.com [COLOR=#009900 !important]shoping

website on 12.11.11 and that product was not working when we are receiving , we have given lots of compalints to customer care of Wespro but they are not responding please do the needful

[/COLOR]


Thanks & Regards,

V Raghu Natha Reddy,
M: 098390 63037

Dear Mr.Reddy,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates,
2, Mangesh Industrial estate ,
Subhash Nagar,
Mulund Link Road.
Nahur West,
Mumbai- 400 078.
Land mark Behind Designo Furniture Showroom.

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same. and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

Request you to duly pack the product in the same original box that you had received along with the accessories at the time of delivery.

Also, ensure proper packing of the product is done, any defect during transit Naaptol will not be held responsible.

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [2641782] and your mobile/ landline no for easy identification and further processing.

Please put the copy of invoice received by you (copy) inside the box along with a note stating the reason for Refund.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 2-3 days for the product to reach us, & we would initiate the refund and the same would be couriered to you within 10-12 working days.

Request your patience in the interim.




Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Mr.Singh,

We regret for the inconvenience caused to you.

We would surely help you,kindly help us with your order id so that we can assist you further.

Please be assured of complete resolution.




Thanks & Regards,

Customer Service.
Naaptol Online Shopping Pvt.Ltd.

Hi Team,
I have purchased the from "Napptol" site called "Wespro Touch Screen Tablet PC with 3G" having Product ID "877743" and order ID "524579" (on Naaptol).
But as i have read and mention the product feature is not working for me like
1) IT is very very slow
2) 3G connection is not working (I have tried with IDEA and Reliance and Airtel Data card)
3) Screen rotation is not working. (I have attached as attachment)
4) many placed in the application which we are not able to come back to previous application like after on the camera we can not come back to home or to other place.
5) Batteries taking long time to charge; to i have put tablet for charge on teh 1:20 PM and after checking 15 min interval i have found at 5:30PM it chared only 35% only (as per system indication)
6) Many other small issue which going to takie time.

After this impression i have only one decision that please give me my money back and please take appropriate action on the respective seller.
Please do take the respective action and let me know. what to do next.
--
Jaiswar Vipin Kumar

Dear Mr.Kumar,

We regret for the inconvenience caused to you. Please accept our apologies over the incident.

You had provided wrong order id which we cant trace your order id.

Request you to help us with your correct order Id so that we can assist you further.

Please be assured of complete resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Hi Team,
Please find the correct Order Number Is : 3303611

Dear Mr.jaiswar,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2360996 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor atsupport@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Sir i had purchage a Wespro Tablet Pc MOdel No. s714 and the price of this tablet is Rs 6298 and i purchage from Naaptol.com shoping websites and this product does not support any types of data card to browsing internet on it and i had purchage a data card also for it whose cost is Rs 1550 this tablet is totaly bad and my money will be refundaable or the product will be changed and order no 3363957. my contact details are as follows NAME= debabrata mukherjee PH= 9903103573 EMAIL= debumukherjee_2007@yahoo.com

Sir i had purchage a Wespro Tablet Pc MOdel No. s714 and the price of this tablet is Rs 6298 and i purchage from Naaptol.com shoping websites and this product does not support any types of data card to browsing internet on it and i had purchage a data card also for it whose cost is Rs 1550 this tablet is totaly bad and my money will be refundaable or the product will be changed and order no. of the product is 3363957 my contact details are as follows

NAME-Debabrata Mukherjee
Contact No.-9903103573
Email Id-debumukherjee_2007@yahoo.com

Dear Mr.Mukherjee,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2399666 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at support@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Dear Sir

Sir i purchage a Wespro Tablet Pc MOdel No. s714 and the price of this tablet is Rs 6298 and i purchage from Naaptol.com shoping websites and this product does not show net work singal support any types of data card to browsing internet on it and i had purchage huawei e156g data card also for it whose cost is Rs 1550 this tablet is totaly bad and my money will be refundaable or the product will be changed and how know service senter in my area how can do please helpme sir order no. of the product is 3363957






i use HUAWEI E156G internet device connecting with the product?
but search network show error while searching for network then auto
search unable to connect to this network at this time.please try again later


HELP ME SIR

this tab can not show signal bar
please any idea
my contact details are as follows

NAME-Debabrata Mukherjee
Contact No.-9903103573
Email Id-debumukherjee_2007@yahoo.com

Dear Mr.Mukherjee,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2399666 & we have escalated this case to concerned vendor they will get back to you very soon. We request your patience in the interim.

You can also directly write to the vendor at support@wesprodigital.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Respected Sir
order id-3486446, date of purchase-23-02-2012
i purchage a Wespro Tablet Pc MOdel No. s714 and [COLOR=#009900 !important]the price[/COLOR] of this tablet is Rs 6298 and i purchage from Naaptol.com shoping websites and this product does not show net work singal support any types of data card to browsing internet on it,
My second issue is battery Mah is only 1450 in this model, in advertise it was claimed 2400 Mah, your custmer care guys do not giving sattisfactory answer, they telling use it with wifi.
kindly also tell me what is difference between S714 & K714 model. & why we got 1450 Mah model?
kindly advise---

Dear Mr.Tripathi,

We are sorry to note that the item that you have purchased through the order no-3486446.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3486446] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at feedback@naaptol.com or call us at 09223516148 & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.