Good evening...
i had purchased a Microtek UPS(double battery with stabilizer) 3months back....nd iv been experiencing a problem on using it.....ie wen ever i switchon my monitor(crt 17" monitor) ie my monitor starts from sleep mode wen i move the mouse....so wen ever i do this theres a beep in the ups and it restarts thereby restarting my computer...iv been experiencing many prbles and loss of data cuz of this.....nd now my cpu itself isnt working.....i just want to conclude that,a ups which protects a system from switching off at the time of powercuts dosnt do it job as it has to........i am asking for a replacement for the ups fr almost a month cuz i don want this same problem to occur again as it might destroy my cpu( imported quad core and imported motherboard)....nd im not getting a proper response fr the same,,,what should be done? enlighten me please.

2009/10/15 rajneesh madhok <rajneesh_madhok@yahoo.com>

Dear Vandanaji,
Your service Engineer had made me a call today From Contact Number 0161-3261349 and again took details of the fault. As I had reported earlier that I made so many visits to the Dealer Superdot Computers, Your Distributor from Jalandhar to whom I visited today also and the concerned Service engineer of your distributor did not listen to my pleadings.

Your service Engineer from Ludhiana said me that today the Service Engineer will report to your site and confirmed till how much time you are available in the office. In the reply I told that I shall be waiting for your in my office till 9 P.M. and he confirmed me that the Service Engineer will visit today definitely to get the job done.

As I was sure that your company don't take service matter seriously. AS I HAD WIPRO E-MERGE UPS 600 VA, the UPS manufactured about ten years back. I got E-P 7-12 EXIDE POWERSAFE BATTERY INSTALLED IN REPLACEMENT OF THE OLD BATTERY OF WIPRO THAT WORKED MORE THAN SEVEN YEARS AND UPS IS STILL WORKING AND TAKEN THE SIGH OF RELIEF. THE SAID OLD UPS NO. 4H6AA133132 IS TEN YEARS OLD AND EFFICIENTLY WORKING AND HAVING NO TROUBLE IN MY SYSTEM.

Your distributor, dealer and Service Engineers keep on be fooling the customers. May God bless you all and you keep on dodging the customers and keep on making excuses that your battery is out of warranty, your UPS is out of warranty.

YOUR MICROTEK UPS HAS BEEN PLACED FOR THE QUERIES OF CUSTOMERS AT OUR ESTABLISHMENT. AND NOW I KEEP ON PRAISING THE AFTER SALES SERVICE OF MICROTEK TO THE CUSTOMERS AND MAKE THEM UNDERSTAND THE CREDIBILITY OF THE PRODUCTS MICROTEK AND WIPRO.

ANY BODY WANT TO CHECK THE EFFICIENCY OF WIPRO TEN YEARS OLD MODEL AND MICROTEK LAST YEAR MODEL. THE AFTER SALES SERVICE PROVISION OF BOTH THE COMPANIES. THEN I HOPE THAT HE/SHE CAN DECIDE QUICKLY THAT WHICH PRODUCT SHOULD BE PURCHASED.
CUSTOMER CARE OF MICROTEK IS AWFUL. PAY MONEY AND FORGET TO GET GOOD PRODUCT AND AFTER SALES SERVICE. MICROTEK KEEP ON SPENDING MONEY ON ADVERTISEMENTS. IT IS NICE THAT YOU DON'T CARE ABOUT THE QUALITY AND THE CUSTOMER'S SATISFACTION. KEEP ON CHARGING THIS WAY OR THAT WAY. DON'T PROVIDE QUALITY PRODUCT AND AFTER SALES SERVICE. KEEP ON MISBEHAVING WITH THE CUSTOMERS AND MAKE EXCUSES LIKE YOUR PHASE MIGHT BE ON THE LEFT SIDE OF SUPPLY AND SO ON. THERE IS NO NEED TO PROVIDE SERVICE BUT THE SERVICE ENGINEERS SHOULD BE EFFICIENT TO BEFOOL THE CUSTOMERS. NO NEED TO ATTEND TO THE CUSTOMERS' COMPLAINT.

MAY GOD BLESS YOU ALL AND YOU KEEP ON MAKING EXCUSES ONE AND OTHER.

REGARDS,
RAJNEESH MADHOK


--- On Thu, 15/10/09, vandana <power.support@microtekdirect.com> wrote:

----- Original Message -----
From: vandana
To: a.k roy
Cc: 'Mtek-Ludhiana' ; 'Manoj Sharma' ; rajneesh_madhok@yahoo.com
Sent: Thursday, October 15, 2009 4:28 PM
Subject: Re: Micortek 600 Heritage) Not working Dealer, Service Centre Officials not cooperating.



Dear Sir,

We have forwarded your complaint to =ur engineer Mr. Sanjeev and he is visiting your site today.

Thanks

VANDANA

----- Original dEARM



essage -----

From: a.k roy
To: 'vandana'
Cc: 'Mtek-Ludhiana' ; 'Manoj Sharma'
Sent: Thursday, October 15, =009 5:42 AM
Subject: FW: Micortek 600 =eritage) Not working Dealer, Service Centre Officials not cooperating.

Madam Vandana,

Please see the mail below and resolve the issue at the earliest.



Thanks & Regards

A.K.Roy



From: rajneesh madhok [mailto:rajneesh_madhok@yahoo.com]
Sent: Wednesday, October =4, 2009 1:45 PM

To: ups@microtekdirect.com; rdr@microtekdirect.com
S=bject: Micortek 600 Heritage) Not working Dealer, Service Centre Officials =ot cooperating.



To October 14, 2009

M/s Micortek international (P) Ltd,

H-57, Udyog Nagar, Rohtak =oad,

New Delhi-110041

MICROTEK 600 HERITAGE+ NOT WORKING DEALER, SERVICE CENTRE OFFICIALS NOT COOPERATING



I =urchased Microtek 600 Heritage+ UPS from Superdot computers, Milap Chowk, Jalandhar. But is is not working properly. I took the said UPS to the concerned dealer.

Micortek UPS Heritage 600VA UPS.

MODEL = HGE600AZ

S. No: 8FUPNX310860

MONTH & YEAR OF MANUFACTURING: 27/06/08

I =ontacted the dealer M/s. Superdot Computers, Jalandhar, Service Station of Microtek on Shastri Market, The Customer Care Service Station No. 0161-2407446 and 0161-3261349 had been informed several times. The Customer =are executive put baseless questions. The executive officer says =ubmit the Purchase invoice then only your complaint will be entertained. Sir, Kindly go through Consumer Protection Act, 1986’s amended 2002 and then argue on the baseless points.

It is no where mentioned in the consumer protection Act, 1986 that the customer has to submit the Purchase invoice. The Micortek Ups is giving problem since the date of purchase but the company is not cooperating. It has no back up. When power goes the system shut down. The dealer, the service engineers and the officials don’t cooperate. I got it charged for 7 days continuously even then UPS don’t work.


On my visit to M/S. Superdot Computers, Jalandhar. The concerned person don’t take trouble to check the UPS even. Then I contacted the Service Engineer suggested by him. He told that the UPS is within warrantee and it is the dealer and the company who is dozing you. Then Microsoft Service engineer at Jalndhar checked it and said the UPS and the battery is O.K. If it is o.k then when don’t it give back up. Very strange arguments of Microtek Service providers.

Thanking =ou,

Yours faithfully,

(Rajneesh Madhok)

Registered Member CORE (CONSUMER ONLINE RESOURCE & EMPOWERMENT CENTRE),

B-XXX/63, NEHRU NAGAR, ST. NO. 2,

RAILWAY ROAD,

PHAGWARA-144401 (PB)

PH: 01824-262569 (O), 268210 ®, 094173-06415

TELE-FAX: 01824-262569, E-MAIL: rajneesh_madhok@yahoo.com

Dear Sir,
I want to draw your attention that on Jan 30, 2008, I purchased an UPS which was sold to me under 3 year warranty but from the last 3 months I was getting the problem of no back up. As soon as power goes off, it shuts down making me unable to save my files. I tried to call to call at the contact number given on the carriage box of UPS but no one is picking up the call.

Now I request you to consider the matter seriously as I am getting a lot of problem in my work due to the faulty UPS.


Details of UPS are given below:

Microtek Heritage +
model no.- HGE 600AZ
serial no.- 7KUPNX225688.

Thanking you and waiting for your reply,

Battery back up problem.......in UPS
UPS S.No is HGE600AZ

Now I request you to consider the matter seriously as I am getting a lot of problem in my work due to the faulty UPS.


Details of UPS are given below:

Microtek Heritage +
model no.- HGE 600AZ
serial no.- 9IUPNB414423 & 9IUPNB444519 .

Thanking you and waiting for your reply,