I bought a JetFash V10 (8 GB) from a Retailer in Karaikal (Address: I. T. Shope, A To Z Computer Show Room, Karaikal) and I am enclosing herewith a copy of their Bill for your reference. On opening the packing, I tried to access the drive with my Computer System under Windows XP environment, but it did not work and came out with an error “there is no disk in the drive”. Immediately I contacted the above-said local dealer and I was told that he would not be held responsible after opening the packing. This is totally unacceptable because how can I access the drive without opening the packing? The local dealer did not respond to me properly and he has to either repair the drive or give me a replacement. Being a student, I spent Rs.1,100/- on this and the entire money has gone waste without any use. Moreover, Since I did not get proper response from the dealer, it has caused mental agony to me. The reason why I am contacting you after 8 months of purchase is that I was constantly in touch with the dealer as to whether he would do something to this, but all in vain.

I will have no other alternative but to refer the matter to Consumer Court in Pondicherry with all details, for recover of damage. Please help me.

Santosh
Puducherry

santosh_rich@yahoo.com

Dear Mr. Santosh,

Have you sent any written complaint to the Dealer so far? If not, then send a written complaint to him. Give him a time frame of 10 to 15 days to provide you replacement or the refund. Do mention in your complaint letter that if the dealer is not going to provide you any solution within this time period, you are going to file a case against him in consumer forum. Send it through registered post and keep a copy of that letter with you.

Dear
On 03/10/08 i purchased a usb disk ES801G (4 GB pen drive ) from the wazir
pur computer market
the prouduct i purchased came wht 3 years of warranty
it is just one year and it got the problem as i insert it to any computer
it starts getting hot and stops working while all other usb disk are working
fine at same computer

As per my warranty allows me to get is either repaired or replaced i visited
your wazir pur service center but as wazir pur center i was not paid by
any attention and got denied to get the services avialed
When i asked about the mail address and other contact information to contact
the senior authority for the same concern they also denied to give any
details regarding that too
the behaviour shown there was also not acceptable

Under the consumer laws sections i am completely laible to get good and
better service regarding the product which i have paid for which i have not
found
So i request you either pay me back the cost of the product or have a proper
action to replace it
also take car about the treatment offered to customers at your service
center

I am sending a copy of it to consumer court also just as notification

Please take the action as early as possible as i am suffering both
financialy and mentally in absense of the product
Raghu Nandan Shukla
Koenig - Solutions
(09811652651)

Dear Sir,

We sincerely apologize for any inconvenience caused to you because of the behaviour
of our representative at the Service Center. Your valuable association with Moser
Baer India Ltd means a lot to us.

We would request you to please send someone again to the Wazirpur Service Center to
deposit the defective 4 Gb Pen drive. We will arrange to give back a
repaired/replaced pen drive within 2-3 days.

We assure you of our best possible services always.

For any further queries please write back to us or feel free to contact us at
011-40594512, 1800-11-1113 (Toll Free)

Thanks and Regards
Customer Care
Consumer Products Division
Moser Baer India Ltd

Hello
As per the discussion before i submitted the faulty usb disk to you wazir
pur service center on 26 of August and got promised to get back the product
within 15 days maximum, and also got promised to get inform either by call
or mail for the exact time to get back the product.
But i was not either called or mailed during the promised time, even when i
called your service center they always kept me giving unsatisfactory anwers
with future dates to give me the product back
Even when i sent mail to service department i have got any attention on that
and no reply has been sent on the same
Still i have not got any of the proper response from service department

As I am working as System Admin My complete work is completely dependent on
these type of flash disk for the same task i purchased it also But instead
that i faced a lot of inconvinience by service department side of considered
product which is creating a hole in my proformance to company which has
affected me financially and mentally,
Recently i was trying to change the job and could not that in lack of device
which i purchased it also affected my financial expection and became the
cause of making unable to get the oppurtunity avialable there
The many time i called and commuted the service center also got the expenses
and time for the same

*So As per consumer law allows me either to have a good service or a
compensation amount *
*Now I have decided to go to consumer court against the lose whch i had to
face due to the product you gave and the service offered*
*As Consumer court advices to go first the organization first i am sending a
notification to you regarding that if you can take proper action on that
please have it otherwise i will register a case against you for the same*
*I will claim rs 1 Lakh for the loss i faced and also put a request to ban
such company which are not true to their words, which cheat the customers by
offering bad services or no service *

Thanks