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HCL faulty DVD R/W not replaced

This is a discussion on HCL faulty DVD R/W not replaced within the Other forums, part of the Computer Hardware category; I'm Sachin from Janakpuri. I bought a HCL Desktop last year, its faulty DVD Reader/ Writer was taken away by ...

  1. #1
    Sachin Jangra Guest

    Angry HCL faulty DVD R/W not replaced

    I'm Sachin from Janakpuri.
    I bought a HCL Desktop last year, its faulty DVD Reader/ Writer was taken away by HCL Technician on 15th March 2010, after 5 days of complaint.
    Now its 3rd April 2010, close to 20 days and no response from their side till now.
    Its really problematic, I call them everyday morning, evening but they've not acted till now.
    I'd sent them e-mails also but same result.

    My Complaint No.- 103100416
    My Mobile No.- 9910943303

  2. #2
    admin is offline Administrator
    Join Date
    Sep 2008
    Posts
    2,967

    Default

    Hello Consumer Court Members,

    If the problem is persist again and again even after repair, it means the problem is irreparable and the faulty product need to be replaced, for that you need the mentioned documents i.e.: Purchase details and the Job sheet.
    Send a written notice to the CMD of the HCL via registered post, attach the photocopy of all the relevant document and ask them to replace/refund within the mentioned time in the notice. Wait for their reply and revert us back.

    The address is:

    Address (Corporate Office)
    HCL Infosystems Ltd.
    E-4,5 & 6, Sector 11,
    NOIDA 201 301, UP
    India

    Visit : Notice before filing consumer complaint for notice reference.
    Regards,
    Admin,

    ** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **

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