Hello,
I want to submit a complaint in consumer court regarding the services of TATA Photon broadband I have used. This is in regard to the latest bill I have received for RS. 370/-. I was sent a legal notification from Tis Hazari court and received a phone call about the legal notice, even though I did not received that legal notice 15 days back about the payment not paid for Rs. 3847/- for the month of Aug and Sep, even though I did not done any usage in September, inspite I paid the full and final settlement amount of the same online. I am NOT using the broadband Internet services since September 2011 than also I have received a bill of Rs. 370/- this month.
Full and final settlement of 3847/- means that I am not using the product any more and not interested in there services due to so much Inflated bills. After full and final settlement, connection of the same should automatically closed.
Called the customer care twice they are saying that you need to pay this bill and than only your request of connection cancellation would be taken into consideration. This is a serious harassement. I want to file a complaint in the consumer court related to it.
Thank you
Jaspal Mehta
9811909779(M)

Originally Posted by Jaspal.mehta

Hello,
I want to submit a complaint in consumer court regarding the services of TATA Photon broadband I have used. This is in regard to the latest bill I have received for RS. 370/-. I was sent a legal notification from Tis Hazari court and received a phone call about the legal notice, even though I did not received that legal notice 15 days back about the payment not paid for Rs. 3847/- for the month of Aug and Sep, even though I did not done any usage in September, inspite I paid the full and final settlement amount of the same online. I am NOT using the broadband Internet services since September 2011 than also I have received a bill of Rs. 370/- this month.
Full and final settlement of 3847/- means that I am not using the product any more and not interested in there services due to so much Inflated bills. After full and final settlement, connection of the same should automatically closed.
Called the customer care twice they are saying that you need to pay this bill and than only your request of connection cancellation would be taken into consideration. This is a serious harassement. I want to file a complaint in the consumer court related to it.
Thank you
Jaspal Mehta
9811909779(M)

Dear Mr. Jaspal Mehta,

Greetings from Tata Docomo!

We would like to inform you that, we have confirmed from the concerned department that, there was no wrong billing happened and you are charged as per the usage.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I am not using Tata Photon connection since Sep 2011. Howcome usage can happen on that connection??????

Sent a copy to Delhi Nodal Officer about the weird response I am getting from customer care executives.

Hi Jaspal,

Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

Thanks and Regards
Customer Care
Tata DOCOMO.

My Tata Photon no. is 9266603228. My alternate contact no. is already mentioned in my Signatures above. For your information my alternative contact no. is 9811909779 and my email id is jaspal.mehta@hotmail.com

Hoping to hear from you soon.

Thank you.
Jaspal Mehta
9811909779

Originally Posted by Jaspal.mehta

My Tata Photon no. is 9266603228. My alternate contact no. is already mentioned in my Signatures above. For your information my alternative contact no. is 9811909779 and my email id is jaspal.mehta@hotmail.com

Hoping to hear from you soon.

Thank you.
Jaspal Mehta
9811909779

Dear Mr. Jaspal Mehta,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered bearing vide docket number 294173195. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

hi i want to lodge a consumer complaint against Tata photon service,
my photon number is 9235251622 i purchased the device august 2011,
and lodged a complaint in september 2011 regarding the pathetic network coverage.
despite of numerous calls and mails...i received no reponse from these people...
this is utter harasment...
i called in today i.e. 17.1.2012 asking about the status of my complaint
and they said "sir pls wait for some time we dont have network boosters in stock we will get it done as soon as we get it in stock"
i received the same statement in october 2011

this is the heights of my patience its been almost 6 months an still no response from these highly irresponsible goons
i need all the money back that i paid as the monthly bill,the price of the device and a written appology letter from tata services.

Hi Jatin Verma,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Originally Posted by Tata Indicom Customercare

Dear Mr. Jaspal Mehta,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered bearing vide docket number 294173195. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Mr. Jaspal Mehta,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution regarding the complaint bearing vide docket number 294173195 and also informed about the cancellation of your device.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I was using Tata Photon Plus. My number was 9266942184. While taking the connection Tata Representative told me that I would receive the speed of 3.1 mbps. However, I was getting 0.07mbps. For which, I had registered so many. My complaints were pending for 6 months. After so many follow-ups, I have revuced a call from Tata & asked me to return the device. While returning the device, they people told me that I would receive the refund for that device. It is more 2 months now, I have not received any refund yet.
Please have a look into it & here are few complaint numbers for the same: 291674711, 284405759, 285027385, 283429059.

Regards,
Vinod Oberoi
m: 9650888344

Originally Posted by Vinod Oberoi

I was using Tata Photon Plus. My number was 9266942184. While taking the connection Tata Representative told me that I would receive the speed of 3.1 mbps. However, I was getting 0.07mbps. For which, I had registered so many. My complaints were pending for 6 months. After so many follow-ups, I have revuced a call from Tata & asked me to return the device. While returning the device, they people told me that I would receive the refund for that device. It is more 2 months now, I have not received any refund yet.
Please have a look into it & here are few complaint numbers for the same: 291674711, 284405759, 285027385, 283429059.

Regards,
Vinod Oberoi
m: 9650888344

Dear Mr. Vinod Oberoi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 291674711 regarding refund has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Originally Posted by sandy9123

Tata Indicom,
I told the nodal officer to get my number deactivated. But I was told to go to TVH.
When I went to Tata hub ( TVH) to get the number 9213286917 de-activated I was told that the number was not on my name.

I asked the tata indicom pre-paid nodal officer Kanika Sharma about the same. Even she told me that the number was not on my name.

Then I was told to wait for 6 months because as per the company policy, Life Time Validity is subject to license terms and conditions and a minimum recharge of Rs200/- in 6 months period. And the number 9213286917 has not been recharged in 20 months...i.e., since June 2010.
Even Mukthar Ahmed, Customer Service, told me – “We regret to inform you that, we are unable to deactivate your number as this number is not on your name. However, we would like to inform you that the connection will be barred after some days due to non recharge of your prepaid number from 6 months.”
The number has not been recharged since June 2010. So, it should have been de-activated by now. I don’t understand what are you waiting for. Even it has not been used since 20 months.

Nodal helpdesk-Nitin Verma replied me back a week ago that he would help me in 3 days. But he hasn’t replied back yet, no one has shown any concern.

Firstly, tata indicom people people have messed up the record. And now they are ignoring the case.

I want a reply via email.

From:Sandeep Chatterjee
No. 9213286917
Email me: mail_chatterjee@yahoo.in

Dear Mr. Sandeep Chatterjee,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority, and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by sandy9123

Hope to get a quick reply as I always get this copy paste reply but no real help.

The number has not been recharged since June 2010. So, it should have been de-activated by now. I dont understand what are you waiting for. Even it has not been used since 20 months.

I was told by the Customer Service to wait for 6 months because as per the company policy, Life Time Validity is subject to license terms and conditions and a minimum recharge of Rs200/- in 6 months period. And the number 9213286917 has not been recharged in 20 months…i.e., since June 2010.


From:Sandeep Chatterjee
No. 9213286917
Email me: mail_chatterjee@yahoo.in

Dear Mr. Sandeep Chatterjee,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

With reference to your reply we already informed you that your complaint has been forwarded to our concerned department.

We are assuring you that we will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Originally Posted by Tata Docomo Customer care

Dear Mr. Vinod Oberoi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint bearing docket number 291674711 regarding refund has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Mr. Vinod Oberoi,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned department spoke to you and updated the resolution regarding the complaint on refund bearing vide docket number 291674711.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.