I have been using DTDC for my courier since past few months. I have been using it without any problem. But this time i found a racket going on with some of your franchise in Mumbai. One of the branch Pinnacle Courier, Shop no. 2, Trade Corner, Sakinaka Junction. Andheri East, Mumbai 400072,From this branch i have been using this without much problem before, but recently i was shocked to learn that the Air Cargo Booking done for my five parcel which is altogether around 64 Kg and charged at Rs. 68/ Kg with tax extra. Booked on 27th July Monday 2009 for Imphal from Mumbai. With Booking Consignment no. D01505547 , when my fmily member contacted at the destination office Imphal DTDC, we were told it is coming by road transport, so it will take time. I was shocked that when i have booked for Air Cargo why is it going by road. Then when contacted the Pinnacle Courier, i was told and confirm it was been taken offload from the air cargo as it was over loaded. Ok fine i said i will wait for it after i got a confirmation that it will reach by Friday afternoon.. But today when i contacted i was told it will reach on Monday, and they accepted themself that it was sent by road. So why in the world, one charge for Air Cargo and sent my stuff through Surface. I dont know what will happen to my parcel. Though i Have lodge a complain to its office. I have not yet receive any reply. i need to know what can be done against such situation.
here i also wanted to highlight such case as i heard it is going on with some of the franchise who wants to make extra bucks they charge you for Air Cargo and dispatched it through Surface.
So kindly help me how to do go about it.