I have relocated in Bangalore from BTM to Whitefield. In order to get my DTH (Tata sky, the worst kind) service intact (provided the fact the Cricket world cup is going to be started) I have called on my moving day i.e. 13FEB2011 that I will be relocating to my new premises and I need to get he
Tatasky relocated to new location (de-installation the dish from previous location and installing to new location). They said that your a/c is in negative balance and you need to recharge it immediately in order to get it done in 72 hrs. I obliged the next day and recharged it with 2000 Rs. After 2 days of recharging (16FEB2011) one person directly came to my house and asked me where is the dish to get it installed? I told him that it has to be de-installed from my previous location for which he get irritated saying that why did you called me when you didn’t have dish with you. I told him it is your responsibility to get it de-installed from my previous location, which I already has raised the request. He said that my BTM location doesn’t come under his area so someone else will de-install it from my previous location which I need to carry with me. He went and cancelled my request of relocation (without my knowledge), On 17FEB2011 when I called up the customer care service they said that I have requested for cancellation of relocation services and they have to take another request (another 72 hrs promise). Finally someone de-installed it from my previous location on 19FEB2011 and charged me 125 Rs from my account and they said that it will be installed the next day. I waited next day completely but no one showed up. I called to customer care on 20FEB2011 they said it will be done on 21FEB2011 on priority basis. I called up customer care many times, Every time a new person will give a fake “Apology” and promise me that you will get a call within 2 hrs and it will be done today. After many calls and talking to their supervisor one fine day I got SMS that your service is scheduled on 26FEB2011. I am really frustrated with kind of response, false promises I am getting and I am LOSING the recharged amount on daily basis. I am contemplating to go for consumer court to get my money back for recharged amount and initial payment.