Thanks for your reply. I have got the warranty card filled by them and had also sent the feedback to Eureka Forbes on 6th June through their site but till now have not got any reply or phone call from them. Yesterday, I received a call from their helpdesk asking me if I have purchased any of their product. I told the guy about my story and after listening to the same he logged my problem and gave me a problem reference number and even promised me that if required they will change the entire system. I have got the call recorded on my mobile. He also told me that by the evening someone would visit my house and will sort out the problem. Then I was advised to speak to a service department person. I called up this lady named Ms. Bhavna, who then put me to her senior technician. I again had to repeat my entire story to him. After which he promised me to visit my house and look into the problem. But when I went home, I came to know that some assistant had visited my house and was totally confused and searching out for where the problem was in the system. I am very surprised upon how Eureka Forbes train its technicians who do not even know the whereabouts of the systems.