Subject: Complaint against M/s Country Club India Limited, 2, community Center,1st floor East of kailash (Opp Sapna Cinema) New Delhi-110065.( Membership No.CGP 1381 IN)
Sir,
I wish to bring your kind notice that I had been approached by above Company’s Sales Executive Mr Ran Vijay Singh and apprised me about the salient features of the fraudulent schemes of the Company in the start of Feb., 2009.
On the relying and representation given by the Sales Executive of the Company I had become a member of M/s Country Club India Limited vide Membership No.CGP 1381 IN. After taking membership, company’s executive visited my residence on 12.01.2009 and explained me about their scheme “Mr cool Global Parivar” for Rs 1,75,000. He further offered me additional facilities under this scheme.. The offer appeared attractive to me, therefore I asked him to provide me the offer in writing .and the same was provided by him duly signed by Sangeeta Merewal, Sales Co-ordinator, Country Club (I) Ltd (Copy enclosed). Some of the important offers made by them were as follows:
1. Life time & once transferable membership
2. One plot of 2000sq ft at Kodai foothills or in Bangalore.
3. Complimentary stay for 15 years in country club resorts and their franchise.
4. EMI option @ 0% option
5. A paid trip to Dubai for Member, spouse and children.
6. A paid trip to Goa for Member, spouse and children.
7. 5% cash back through payment by card
8. First year a week trip to Kodaikanal for members, spouse and children.
9. LCD TV Samsung
I am giving herewith date wise events for your ready reference :
1. On 4th feb 2009: Mr Ran Vijay Singh met me while I was in way to Jaipur & told me that today is the last day of the scheme and also communicated that the
q Full membership fee will be refunded back by introducing 5 members and
q the stay for 15 years is for 7days & 6 nights and
q Interest expenses will also reimbursed by the Co
Mr Ran Vijay has told that the today is the last day of the scheme so you please pay the money to get the all benefits , I have also spoken with his manager Mr Rajnish Prakash & confirmed about the above benefits, upon rely on his representation I had made payment of Rs1,75,000, vide receipt No. DLM-11226 (copy enclosed).
2. On 6th Feb 2009: I received a call from Swati Arora the executive of the Country Club (I) Ltd for the confirmation about the membership, while she was enquiring the details, I had communicated to her the benefit committed by their executive & told her clearly that refund my money if the above benefits are not available .She assured me to enquiry the matter & proceed it for refund my money.
3. On 12th Feb 2009: I received the welcome kit and details of offers. It was shocking to me as the offer was entirely different than the initial offer made by them (copy enclosed). The discrepancies were immediately brought in the notice of concerned Executive. Mr Ranvijay Singh explained me that this is the normal offer and assured that the additional offers were made in consultation with their manager. Therefore, these will be included in the offer and discrepancies there in will be rectified soon.
4. On 16 feb 2009: I had again made the phone call to Swati Arora & other senior official to refund the money.
5. On 3rd March 2009: Swati Arora told me that they require written letter to refund the money. I had written a mail to
swati_arora@countryclubmail.com for refund my money (Copy enclosed).
6. On 6th March 2009 I had sent a Registered Letter for refund of my money to Customer Care Manager, Country Club India Ltd, 2, community Center,1st floor East of kailash (opp Sapna Cinema) New Delhi-110065.(Copy Enclosed)
7. On 9th March 2009: I received a call from Babita Bist from Country club & she has assured me about my refund within 10 days.
Inspit of my regular follow up, I have not received any response even after the repeated request. This created doubt to me and decided brought the matter in the notice of senior official of Country Club (India) Limited
On 25th March 2009 I had written an email to all senior management of Country Club
14, Community Centre,3rd Floor, East of Kailash, opp. Sapna cinema, New Delhi-65 including Mr Rajnish Prakash Manager and others.(Copy Enclosed)
In reply I received an email from Babita Bist (babitabist@countryclubmail.com) & the copy was also marked to the Senior Manager of Country Club Mr Rajnish Prakash,Reena John and Radha Krishan. (Copy Enclosed)
She replies “ Dear Mr Sharma, I am in touch with your concerned marketing manager. Please give us till Monday’s time. I will update you with all the feedback”.
On 31st March 2009 I have again given the reminders thru email for the refund (copy enclosed)
On 1st April 2009 One of the co. executive has refered me to Rajan Mishra, I had give the reminder to him & others thru email to sort out the matter.(Copy enclosed)
On 7th April 2009 Again reminder is given to Rajan Mishra & others. (copy enclosed)
Despite my several phone calls & emails no one turned up.
Keeping in view of the above fact it is clear that this Company is making fools and cheating the innocent peoples. It’s nothing but well organised syndicate to extort our money, they falsely making false promise with me as well as other people. It’s a scam and systematic fraud to cheat the people.
It was my hard earned money & also as a civilized citizen of India it’s my duty to stop all these fraud activities and would request you please registered my complaint against the Director of the Company and its related employees and investigate the matter in detail and initiate appropriate legal action against the Director and employees of the Company so that other persons may be saved by fraudulent practices running by this company and arrange to refund my hard earned money of Rs. 1,75,000/- plus interest at the earliest.
Yours truly
Sunil Kumar Sharma
201 Great India Apartment
Sector-6, Plot No –15
Dwarka,
New Delhi-110075
Ph No-9818159959
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