We bought Saree from Jashn, Malad West, Inorbit Mall, Mumbai in the month of November. They agreed to get the blouse stitched and deliver within a week. During the first trial, blouse fitting was completely wrong. After 3 weeks they asked us to come for another trial which wasn't fitting well. Due to multiple iterations of fitting on blouse, stone work on the blouse is completely ruined which is not worth the money we spent. Now its 10 days to go for the engagement ceremony and we dont have stitched blouse.
They are not even ready to refund the money or take any appropriate action.
We gave them three options for the resolution.
1). Either refund 17,800 /- of saree and 800/- of stitching
2). Give us the fresh blouse piece
3). Give us the same saree with new blouse piece.
They are not ready to refund the money. New blouse piece will take 15 days (which is after our engagement) and they dont have another piece of saree.
Their interaction with the customer is also not responsive.
Please help us in making sure that they dont treat other customers in this way.