MYWAY that has collaborated with BSNL to provide IPTV has a poor service record. Either the Broadband or the IPTV broadcast is always inoperational, as a result we hardly get to see any TV program. On top of it, the service engineers responsible for its upkeep never pick up the phone.

For the last two weeks, we have noticed that some unknown entity is clipping off BSNL's telephone cables. They did it two weeks back and it took 5 days to put it back into operation. This week again, the telephone cables have been clipped off, disrupting not only the Internet and the phone services of BSNL, but also MYWAY's IPTV service. It is already six days and the whole thing is still inoperational.

The way the telephone cables have been clipped, it looks like a sabotage by other telephone, Internet and/or IPTV service providers to discredit both BSNL and MYWAY and force people to switch from BSNL-MYWAY services to their services. If this is so, it is a bad tactic that has put users to lot of inconvinience. If this is the problem, let BSNL-Myway take a legal recourse to see that the services are not disrupted.

I have been using BSNL Internet services ever since they were introduced in Ghaziabad. I don't claim that their Internet never fails, but, from my experience, overall I am much satisfied. However, i can't say the same about MYWAY IPTV services. Their service engineers and customer care people should be more responsive to customer complaints.

Not having TV for nearly two weeks is like being marooned on a far off island without any connection with the external world. This is what is happening.


Dr. Salil Gupta. Customer ID No. 100020161