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Delay in new Airtel DTH connection

This is a discussion on Delay in new Airtel DTH connection within the Other Product and Services forums, part of the Product And Services category; I took an airtel connection on 29th of september 2010 by online payment through credit card. I took from some ...

  1. 10-04-2010, 06:07 PM #1
    vivekgulati22@gmail.com Guest

    Default Delay in new Airtel DTH connection

    I took an airtel connection on 29th of september 2010 by online payment through credit card. I took from some person call Amit Rai(mobile number:
    9769617855). I paid Rs 999 as set top box cost with installation and activation. He promised me to get it installed within 48 hours. But still it is not yet installed. I called about 50 times to airtel customer care but my problem is not yet resolved. please let me know if it can be installed within today or I want to cancel this request and want my money back.

    one more thing day before yesterday I talked to his superwisor. he has given me some customer ID which is installed in UP and in use for so manydays

    My details are
    Transaction ID: 11068861
    customer id given is 3005438630 which is wrong Sales person: Amit Rai(9769617855)
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  2. 10-17-2010, 04:54 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Mr. Gulati,

    This is to inform you that your concern listed 4 Oct. 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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  3. 10-17-2010, 04:56 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Mr. Gulati,

    This is to inform that your concern listed on 4 Oct. 2010 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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  4. 10-31-2010, 05:20 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Customer,

    I would like to inform you that your concern listed 4 Oct. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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