INDIA TODAY BOOK CLUB CHEATED ME


I am complaining here against the India Today Book Club. This Book Club is harassing me since last 6 Months. The details of my complain are as foolows:

On the month of November 2008 the India Today Book Club Offered me an offer that if i accept an order of a SAAZ CD pack which cost around Rs.2249 then they will give me a free Reebok Shoe and other lots of Gifts. In the month november i accepted the parcel. there in the parcel it was written that i should submit my invoice number and membership number to be eligible to get my shoe and other gifts. The site they provide never displayed online. Therefore i called the customer care of India Today Book Club. They asked me for my order number, Invoice number and my membership number so that they can dispatch my free gifts. They asked me my shoe size and i provided them all the details that is needed. I made the first call to they customer care in the month of november and since then i have made around 10 calls to them to claim my gifts but every time i call them they make me hold my call for 30 mins and at the end they ask my shoe size and tell me that it will be delivered within 15 days. This process repeated for 10 times till the end of January 2009. After that i mailed the costumer care of India Today Book Club. Replying my mail they asked me for my Shoe size and gave me assurance that my shoe will be delivered soon. After that i have written around 15 mails to them and each and every time they reply me that " We apologize for the inconvenience caused to you in this regard. With reference to your mail we would like to inform you that as per your intimation we have checked your all details, we have forwarded your concern to our senior Department, you will receive your shoe 7 as soon as possible. We will provide you very soon your new order number" . They same thing they are replying me from my first mail to them till now. I started mailing them from the month of January and now it is the mid of April an still i have got my shoe yet. I am extremely feed up with the India Today Book Club as they have cheated me and are still cheating me. If the consumer court want they email conversation of the Book club and me i can also provide it. The India Today Book Club have eaten my money and just sitting idle and harassing me.

They are big cheats.
Pl ref No 7700018693

I had placed the order somtime in Jan 2009. I had Rs 3100/-. After chasing and making number of calls, I was told that kit has been despatched on 03 Mar 2009. The story is being repeated by every one on customer care who by the way don't know anything of customer care . I have made 13 calls to customer care in last almost 2 months. No one has ever bothered to reply or take any action despite numerous promises made by people like Justine Fernandes, Jiten Thakur, Azim Khan and so many others. I have spent lot of money and even more precious time in conversing with so many people without any result. After almost 3 months I am still being told to wait for some more time. I have made certain queries, no one has bothered to answer these

1. If item has not reached me whose responsibility is to check?
2. Have you checked even once with your despatch department even once as to whether package has reached or not?
3. If you have to wait , you wait for how long before either package is delievered or comes back to you?
4. How is that an item on cash on deleivry reaches absolutely in time and safely but an item for which payment has been made has not been recieved as yet even after 3 months?
5. How is that I get atleast 5-6 calls in a day to tell me about new offers but despite my correspondence for last 6-7 weeks none of you neither you or customer care has bothered to check up anything beyond saying the same stupid crap?
7. What is the number of phonecalls made and emails sent by me?
8. If none of you stupid guys are unable to tell me anything beyond you recorded replies, who is the one I can approach?

My interaction with the company has been extremely disgusting. Attitude of company is that they care two hoots about the customer. It is amazing to know that after making 12 calls no one has bothered to take any action. I have been sending mails but reponse once in while only repeats the same story that we have already despatched the item wait for some time, without specifying anything. My pointed questions are not being answered. What can we do? Can this company not be sorted out.


Col Ajay Kumar

Col Ajay Kumar

Hello,

We are receiving many complaints against India today book club, Kindly provide us your full contact details so that we can guide you accordingly.

Dear All,

BEWARE of India Today Book Club !

They might be cheating and it seems like a big scam.

Just type "India Today Book Club" in google and you will fine hundreds of complaints against them.

Regards,
KK Singh

I have been received obnoxious calls from telephone No.95963332129 since morning. The caller does not respond when is confronted with a reply call. I have been told that the number is from Airtel and is operative in J&K, Kashmir Division. I am a resident of Thane in Maharashtra. Kindly help.